Wait, don't miss out on the latest GovCon industry news!

Sign Up Now! ExecutiveBiz provides you with Daily Updates and News Briefings

*By clicking "Join us now" you agree to receive email, promotions and general messages from GovCon Wire, In addition, you also agree to GovCon Wire Privacy Policy and Terms & Conditions.

X Remind me Later

Tag: customer experience

Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer ExperienceNews

Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer Experience

Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance…
SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital ModernizationNews

SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital Modernization

Greg Simons, vice president of support services and business development at SAP National Security Services, has said improving customer experience…
SAP’s Kevin Richards: Data Could Help Agencies Address Societal ChallengesNews

SAP’s Kevin Richards: Data Could Help Agencies Address Societal Challenges

Kevin Richards, vice president and head of U.S. government relations at SAP (NYSE: SAP), has said using data could help…
Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience DataNews

Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience Data

Stephanie Thum, chief adviser of federal customer experience at Qualtrics, has said government agencies need both experience data and operational…
HUD Begins IT Modernization CoE Phase 2 Through Three RFQsNews

HUD Begins IT Modernization CoE Phase 2 Through Three RFQs

The Department of Housing and Urban Development and the General Services Administration have released three requests for quotes as part…
Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer ExperienceNews

Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer Experience

Dan Davis, area vice president for federal civilian sales at Salesforce (NYSE: CRM), has said delivering a seamless service to…
NTT Data’s Shamlan Siddiqi Outlines Focus Areas to ‘Reignite’ Gov’t IT ModernizationPress Releases

NTT Data’s Shamlan Siddiqi Outlines Focus Areas to ‘Reignite’ Gov’t IT Modernization

TYSONS CORNER, VA, May 9, 2019 — Shamlan Siddiqi, chief technology officer of NTT Data‘s public sector business, said government
Acumen Solutions’ Saurabh Verma, Cristina Miller: PaaS Could Help Agencies Transform Citizen ExperienceNews

Acumen Solutions’ Saurabh Verma, Cristina Miller: PaaS Could Help Agencies Transform Citizen Experience

Saurabh Verma and Cristina Miller of Acumen Solutions have said government agencies should adopt platform as a service to quickly
Salesforce’s Dave Rey Pushes Customer Experience, ‘SaaS First’ for Federal Cloud Strategy UpdatePress Releases

Salesforce’s Dave Rey Pushes Customer Experience, ‘SaaS First’ for Federal Cloud Strategy Update

TYSONS CORNER, VA, November 27, 2018 — Dave Rey, executive vice president of Salesforce‘s (NYSE: CRM) public sector business in
HighPoint’s Cal Shintani: OMB Guidance Update to Help Feds Surpass Private-Sector Customer ExperiencePress Releases

HighPoint’s Cal Shintani: OMB Guidance Update to Help Feds Surpass Private-Sector Customer Experience

TYSONS CORNER, VA, August 13, 2018 — Cal Shintani, chief growth officer at HighPoint Global, has said federal agencies should