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Salesforce’s Jenny Berarducci: Cloud Tech Could Help Agencies Transform Customer Experience

Jenny Berarducci, regional vice president of customer success at Salesforce (NYSE: CRM), has said a cloud-based tool provides government agencies the capability to improve the customer experience and earn the public’s trust, which is key to any mission. Berarducci wrote about the need for agencies to implement a flexible technology that could enable them to meet current and future needs.

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NASA to Mark Launch of SpaceX’s Crewed ISS Flight With ‘Worm’ Insignia; Jim Bridenstine Quoted

NASA has announced the return of the “worm” logo to mark the launch of the Crew Dragon spacecraft atop the SpaceX’s Falcon 9 rocket to transport astronauts to the International Space Station as part of the Demo-2 mission. SpaceX’s first manned flight to the ISS is scheduled to occur by mid- or late-May, NASA said Thursday.

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Katie Arrington Offers Updates on Pentagon’s CMMC Program

Katie Arrington, chief information security officer for acquisition at the Department of Defense and a 2020 Wash100 award winner, told Government Matters in an interview posted Sunday about the creation of standards that third-party assessment organizations will use to evaluate and certify contractors under DoD's Cybersecurity Maturity Model Certification program.

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Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer Experience

Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance the customer experience and come up with a customer-centric strategy should start with elevating the employee experience. Peek wrote that "organizations must focus on empowering employees — and they can do so by delivering tools that unlock efficiency, increase transparency and strengthen culture on the cloud."

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Trade Groups Provide Recommendations for DoD CMMC Implementation

Six technology trade associations have asked the Department of Defense to consider their recommendations and respond to their queries with regard to the implementation of the Cybersecurity Maturity Model Certification program. The trade groups presented their suggestions in a Thursday letter addressed to Ellen Lord, defense undersecretary for acquisition and sustainment and a 2020 Wash100 award winner, and Katie Arrington, chief information security officer and fellow Wash100 recipient.

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C3.ai, Microsoft Partner to Launch Digital Transformation Institute to Advance Scientific AI Innovation; Thomas Siebel, Eric Horvitz Quoted

C3.ai, Microsoft (Nasdaq: MSFT) and multiple universities have partnered to release two major initiatives: C3.ai Digital Transformation Institute and C3.ai DTI First Call for Research Proposals, C3.ai announced on Thursday

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