Tag Archives: customer experience

Adobe’s Jonathan Benett: COVID-19 Pandemic Underscores Need to Adopt Digital-First Mindset

Jonathan Benett Technical Director Adobe

Jonathan Benett, technical director of digital government solutions at Adobe (Nasdaq: ADBE), said the COVID-19 pandemic has highlighted the need for agencies to implement a digital-first mindset. “Such an approach puts the needs of customers at the heart of everything an agency does, and that includes supporting the employees who serve citizens, partners and other government constituents,” Benett wrote.

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Booz Allen, Systems Engineering Solutions to Support HUD’s IT Modernization CoE Implementation Phase

The General Services Administration and the Department of Housing and Urban Development have awarded contracts to Booz Allen Hamilton (NYSE: BAH) and Systems Engineering Solutions to support the second phase of HUD’s information technology modernization through the Centers of Excellence program.

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Salesforce’s Jenny Berarducci: Cloud Tech Could Help Agencies Transform Customer Experience

Jenny Berarducci, regional vice president of customer success at Salesforce (NYSE: CRM), has said a cloud-based tool provides government agencies the capability to improve the customer experience and earn the public’s trust, which is key to any mission. Berarducci wrote about the need for agencies to implement a flexible technology that could enable them to meet current and future needs.

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Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer Experience

Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance the customer experience and come up with a customer-centric strategy should start with elevating the employee experience. Peek wrote that "organizations must focus on empowering employees — and they can do so by delivering tools that unlock efficiency, increase transparency and strengthen culture on the cloud."

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HUD Begins IT Modernization CoE Phase 2 Through Three RFQs

The Department of Housing and Urban Development and the General Services Administration have released three requests for quotes as part of the second phase of HUD’s information technology modernization through the Centers of Excellence program.

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Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer Experience

Dan Davis, area vice president for federal civilian sales at Salesforce (NYSE: CRM), has said delivering a seamless service to citizens calls for federal agencies to establish an “omni-channel experience that protects existing agency investments and simply meets agency customers where they are.”

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NTT Data’s Shamlan Siddiqi Outlines Focus Areas to ‘Reignite’ Gov’t IT Modernization

TYSONS CORNER, VA, May 9, 2019 — Shamlan Siddiqi, chief technology officer of NTT Data‘s public sector business, said government agencies should advance information technology modernization, which he believes has become a necessity in order to address citizen needs, with a focus on six areas, ExecutiveBiz reported April 30. Siddiqi …

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