Tag: customer experience

Sheldon D’Paiva, Erik Pounds: VMware, NVIDIA Seek to Democratize Access to AI With New PlatformArtificial Intelligence

Sheldon D’Paiva, Erik Pounds: VMware, NVIDIA Seek to Democratize Access to AI With New Platform

Sheldon D’Paiva of VMware (NYSE: VMW) and Erik Pounds of NVIDIA (Nasdaq: NVDA) said their companies have partnered to come
Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around CustomersNews

Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around Customers

Thomas Saracene, senior director of digital transformation in the global public sector business at Salesforce (NYSE: CRM), said government agencies
Liferay’s Kale Fluharty: Agencies Need Right Tool to Design User-Centric, IDEA-Compliant WebsitesNews

Liferay’s Kale Fluharty: Agencies Need Right Tool to Design User-Centric, IDEA-Compliant Websites

Kale Fluharty, director of federal at Liferay, said government agencies looking to create better digital experiences for users should adopt
Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CXNews

Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CX

Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they
Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX StrategyNews

Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX Strategy

Jonathan Benett, technical director for government solutions at Adobe (Nasdaq: ADBE), said government agencies seeking to improve the customer experience
Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer ExperienceNews

Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer Experience

Tiffani Bova, global customer growth and innovation evangelist at Salesforce (NYSE: CRM), said government agencies looking to simplify interactions with
Salesforce’s Rod Bremby: Health Agencies Should Reimagine Customer Experience Amid PandemicNews

Salesforce’s Rod Bremby: Health Agencies Should Reimagine Customer Experience Amid Pandemic

Rod Bremby, senior director and industry executive for health and human services for global public sector at Salesforce (NYSE: CRM),
SAP’s Frank Wilde: Edge Computing Paired With 5G, Data Platform Key to Improving Customer ExperienceNews

SAP’s Frank Wilde: Edge Computing Paired With 5G, Data Platform Key to Improving Customer Experience

Frank Wilde, vice president of the Global Center of Excellence at SAP (NYSE: SAP), said edge computing combined with a
Avaya’s Jerry Dotson: DoD Should Support Remote Workforce With Modern Unified Comms PlatformsNews

Avaya’s Jerry Dotson: DoD Should Support Remote Workforce With Modern Unified Comms Platforms

Jerry Dotson, vice president of public sector at Avaya, wrote in a commentary published Thursday on Defense Systems that Department…
Federal Customer Experience Summit to Feature ‘Government for the People’ ReportNews

Federal Customer Experience Summit to Feature ‘Government for the People’ Report

The Partnership for Public Service and Accenture’s (NYSE: ACN) federal arm are scheduled to release Tuesday, Oct. 6, their annual…