Tag: customer experience

Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer ExperienceNews

Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer Experience

Tiffani Bova, global customer growth and innovation evangelist at Salesforce (NYSE: CRM), said government agencies looking to simplify interactions with
Salesforce’s Rod Bremby: Health Agencies Should Reimagine Customer Experience Amid PandemicNews

Salesforce’s Rod Bremby: Health Agencies Should Reimagine Customer Experience Amid Pandemic

Rod Bremby, senior director and industry executive for health and human services for global public sector at Salesforce (NYSE: CRM),
SAP’s Frank Wilde: Edge Computing Paired With 5G, Data Platform Key to Improving Customer ExperienceNews

SAP’s Frank Wilde: Edge Computing Paired With 5G, Data Platform Key to Improving Customer Experience

Frank Wilde, vice president of the Global Center of Excellence at SAP (NYSE: SAP), said edge computing combined with a
Avaya’s Jerry Dotson: DoD Should Support Remote Workforce With Modern Unified Comms PlatformsNews

Avaya’s Jerry Dotson: DoD Should Support Remote Workforce With Modern Unified Comms Platforms

Jerry Dotson, vice president of public sector at Avaya, wrote in a commentary published Thursday on Defense Systems that Department…
Federal Customer Experience Summit to Feature ‘Government for the People’ ReportNews

Federal Customer Experience Summit to Feature ‘Government for the People’ Report

The Partnership for Public Service and Accenture’s (NYSE: ACN) federal arm are scheduled to release Tuesday, Oct. 6, their annual…
Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’tNews

Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’t

A new report from Accenture's (NYSE: ACN) federal services business has found that most federal executives cite reengineered customer experience…
Acquia’s Peter Durand: Cloud Tech Could Help Agencies Improve Citizen InteractionsNews

Acquia’s Peter Durand: Cloud Tech Could Help Agencies Improve Citizen Interactions

Peter Durand, vice president of public sector at Acquia, said adopting cloud-based technologies could help government agencies securely facilitate interactions with…
Salesforce’s Tahera Zamanzada: Cloud Key to Enhancing Customer Experience, Advancing Digital TransformationNews

Salesforce’s Tahera Zamanzada: Cloud Key to Enhancing Customer Experience, Advancing Digital Transformation

Tahera Zamanzada, director of digital strategy for the global public sector at Salesforce (NYSE: CRM), said the COVID-19 pandemic has…
Nuance’s Russell Brodsky: Biometric-Based Authentication, Engagement Tech Key to Achieving Seamless Customer ExperienceNews

Nuance’s Russell Brodsky: Biometric-Based Authentication, Engagement Tech Key to Achieving Seamless Customer Experience

Russell Brodsky, director of government sales at Nuance (Nasdaq: NUAN), said adopting biometric-based authentication systems and engagement technologies could help…
Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless AuthenticationNews

Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless Authentication

Habib Hourani, a solutions engineer at San Francisco-based identity management services provider Okta (Nasdaq: OKTA), said having deeper insights into…