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Tag: customer experience

TTEC Closes Purchase of Faneuil’s Public Sector CX PlatformM&A Activity

TTEC Closes Purchase of Faneuil’s Public Sector CX Platform

TTEC Holdings (Nasdaq: TTEC) has closed its purchase of Faneuil’s business that offers public sector citizen experience and smart city
Salesforce’s Nasi Jazayeri, Mia Jordan: Agencies Should Reimagine Digital Service Delivery With Cloud-Based Tech, Continuous InnovationNews

Salesforce’s Nasi Jazayeri, Mia Jordan: Agencies Should Reimagine Digital Service Delivery With Cloud-Based Tech, Continuous Innovation

Nasi Jazayeri Nasi Jazayeri and Mia Jordan of Salesforce (NYSE: CRM) said government agencies looking to facilitate the delivery of
Cognosante Unit Books CMS Help Desk Contract; James Gordon QuotedContract Awards

Cognosante Unit Books CMS Help Desk Contract; James Gordon Quoted

A Cognosante business unit has received a potential three-year, $26 million contract to help the Centers for Medicare and Medicaid
TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman QuotedM&A Activity

TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman Quoted

TTEC Holdings (Nasdaq: TTEC) has agreed to buy citizen experience and smart city assets of ALJ Regional Holdings’ (Nasdaq: ALJJ)
Sheldon D’Paiva, Erik Pounds: VMware, NVIDIA Seek to Democratize Access to AI With New PlatformArtificial Intelligence

Sheldon D’Paiva, Erik Pounds: VMware, NVIDIA Seek to Democratize Access to AI With New Platform

Sheldon D’Paiva of VMware (NYSE: VMW) and Erik Pounds of NVIDIA (Nasdaq: NVDA) said their companies have partnered to come
Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around CustomersNews

Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around Customers

Thomas Saracene, senior director of digital transformation in the global public sector business at Salesforce (NYSE: CRM), said government agencies
Liferay’s Kale Fluharty: Agencies Need Right Tool to Design User-Centric, IDEA-Compliant WebsitesNews

Liferay’s Kale Fluharty: Agencies Need Right Tool to Design User-Centric, IDEA-Compliant Websites

Kale Fluharty, director of federal at Liferay, said government agencies looking to create better digital experiences for users should adopt
Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CXNews

Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CX

Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they
Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX StrategyNews

Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX Strategy

Jonathan Benett, technical director for government solutions at Adobe (Nasdaq: ADBE), said government agencies seeking to improve the customer experience
Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer ExperienceNews

Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer Experience

Tiffani Bova, global customer growth and innovation evangelist at Salesforce (NYSE: CRM), said government agencies looking to simplify interactions with