In 2021, President Biden issued an Executive Order calling on agencies to elevate the experience of individuals using government services. Since…
Customer experience, or CX, is increasingly appearing on agency leaders’ priority lists. Dana Chisnell, executive director for the Customer Experience…
Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration,…
At peak overload, the Department of Homeland Security reportedly administered 190 million hours’ worth of forms and data collection from the
As the federal government continues to ramp up its digital transformation efforts, customer experience is becoming an increasingly important priority.
Shankar Rachkonda has been an entrepreneur at heart for a long time, so it wasn’t a question if he was going
Vernon O’Donnell, who held customer-centric leadership roles within technology companies, has joined software as a service provider Hypori as chief
Jim Kenney, senior director of finance at HightPoint Digital since January, has been promoted to the chief financial officer position
Jay Jones, most recently chief operating officer of HighPoint Digital, has assumed the role of president at the government information
Jason Schick, general manager of U.S. public sector business at Confluent (Nasdaq: CFLT), said government agencies looking to deliver responsive
