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Tag: customer experience

Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer ExperienceNews

Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer Experience

David York, senior vice president of the U.S. public sector at Genesys, said implementing cloud platforms and artificial intelligence could…
ServiceNow’s Jonathan Alboum: Digitized Workflows, Software Asset Mgmt Key to Citizen Services Delivery During PandemicNews

ServiceNow’s Jonathan Alboum: Digitized Workflows, Software Asset Mgmt Key to Citizen Services Delivery During Pandemic

Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said  digitizing workflows could help government agencies…
Adobe’s Jonathan Benett: COVID-19 Pandemic Underscores Need to Adopt Digital-First MindsetNews

Adobe’s Jonathan Benett: COVID-19 Pandemic Underscores Need to Adopt Digital-First Mindset

Jonathan Benett, technical director of digital government solutions at Adobe (Nasdaq: ADBE), said the COVID-19 pandemic has highlighted the need…
Booz Allen, Systems Engineering Solutions to Support HUD’s IT Modernization CoE Implementation PhaseContract Awards

Booz Allen, Systems Engineering Solutions to Support HUD’s IT Modernization CoE Implementation Phase

The General Services Administration and the Department of Housing and Urban Development have awarded contracts to Booz Allen Hamilton (NYSE: BAH) and Systems…
Salesforce’s Jenny Berarducci: Cloud Tech Could Help Agencies Transform Customer ExperienceNews

Salesforce’s Jenny Berarducci: Cloud Tech Could Help Agencies Transform Customer Experience

Jenny Berarducci, regional vice president of customer success at Salesforce (NYSE: CRM), has said a cloud-based tool provides government agencies…
Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer ExperienceNews

Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer Experience

Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance…
SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital ModernizationNews

SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital Modernization

Greg Simons, vice president of support services and business development at SAP National Security Services, has said improving customer experience…
SAP’s Kevin Richards: Data Could Help Agencies Address Societal ChallengesNews

SAP’s Kevin Richards: Data Could Help Agencies Address Societal Challenges

Kevin Richards, vice president and head of U.S. government relations at SAP (NYSE: SAP), has said using data could help…
Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience DataNews

Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience Data

Stephanie Thum, chief adviser of federal customer experience at Qualtrics, has said government agencies need both experience data and operational…
HUD Begins IT Modernization CoE Phase 2 Through Three RFQsNews

HUD Begins IT Modernization CoE Phase 2 Through Three RFQs

The Department of Housing and Urban Development and the General Services Administration have released three requests for quotes as part…