Tag: customer experience

Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience DataNews

Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience Data

Stephanie Thum, chief adviser of federal customer experience at Qualtrics, has said government agencies need both experience data and operational…
HUD Begins IT Modernization CoE Phase 2 Through Three RFQsNews

HUD Begins IT Modernization CoE Phase 2 Through Three RFQs

The Department of Housing and Urban Development and the General Services Administration have released three requests for quotes as part…
Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer ExperienceNews

Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer Experience

Dan Davis, area vice president for federal civilian sales at Salesforce (NYSE: CRM), has said delivering a seamless service to…
NTT Data’s Shamlan Siddiqi Outlines Focus Areas to ‘Reignite’ Gov’t IT ModernizationPress Releases

NTT Data’s Shamlan Siddiqi Outlines Focus Areas to ‘Reignite’ Gov’t IT Modernization

TYSONS CORNER, VA, May 9, 2019 — Shamlan Siddiqi, chief technology officer of NTT Data‘s public sector business, said government
Acumen Solutions’ Saurabh Verma, Cristina Miller: PaaS Could Help Agencies Transform Citizen ExperienceNews

Acumen Solutions’ Saurabh Verma, Cristina Miller: PaaS Could Help Agencies Transform Citizen Experience

Saurabh Verma and Cristina Miller of Acumen Solutions have said government agencies should adopt platform as a service to quickly
Salesforce’s Dave Rey Pushes Customer Experience, ‘SaaS First’ for Federal Cloud Strategy UpdatePress Releases

Salesforce’s Dave Rey Pushes Customer Experience, ‘SaaS First’ for Federal Cloud Strategy Update

TYSONS CORNER, VA, November 27, 2018 — Dave Rey, executive vice president of Salesforce‘s (NYSE: CRM) public sector business in
HighPoint’s Cal Shintani: OMB Guidance Update to Help Feds Surpass Private-Sector Customer ExperiencePress Releases

HighPoint’s Cal Shintani: OMB Guidance Update to Help Feds Surpass Private-Sector Customer Experience

TYSONS CORNER, VA, August 13, 2018 — Cal Shintani, chief growth officer at HighPoint Global, has said federal agencies should
HighPoint’s Cal Shintani: CoE Implementation Drives GSA-USDA Customer Experience EffortPress Releases

HighPoint’s Cal Shintani: CoE Implementation Drives GSA-USDA Customer Experience Effort

TYSONS CORNER, VA, June 29, 2018 — Cal Shintani, chief growth officer at HighPoint Global, has said the General Services
CenturyLink’s David Young: Programmatic Approach, IT Modernization CoEs to Support EIS TransitionPress Releases

CenturyLink’s David Young: Programmatic Approach, IT Modernization CoEs to Support EIS Transition

TYSONS CORNER, VA, June 1, 2018 — David Young, senior vice president of strategic government at CenturyLink (NYSE: CTL), believes
Maximus’ Tom Romeo: Govt to Pattern ‘Citizen Journey’ on Commercial Customer ExperiencePress Releases

Maximus’ Tom Romeo: Govt to Pattern ‘Citizen Journey’ on Commercial Customer Experience

TYSONS CORNER, VA, February 25, 2016 — Tom Romeo, president of Maximus‘ (NYSE: MMS) federal services business, has said the
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