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Tag: customer experience

Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’tNews

Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’t

A new report from Accenture's (NYSE: ACN) federal services business has found that most federal executives cite reengineered customer experience…
Acquia’s Peter Durand: Cloud Tech Could Help Agencies Improve Citizen InteractionsNews

Acquia’s Peter Durand: Cloud Tech Could Help Agencies Improve Citizen Interactions

Peter Durand, vice president of public sector at Acquia, said adopting cloud-based technologies could help government agencies securely facilitate interactions with…
Salesforce’s Tahera Zamanzada: Cloud Key to Enhancing Customer Experience, Advancing Digital TransformationNews

Salesforce’s Tahera Zamanzada: Cloud Key to Enhancing Customer Experience, Advancing Digital Transformation

Tahera Zamanzada, director of digital strategy for the global public sector at Salesforce (NYSE: CRM), said the COVID-19 pandemic has…
Nuance’s Russell Brodsky: Biometric-Based Authentication, Engagement Tech Key to Achieving Seamless Customer ExperienceNews

Nuance’s Russell Brodsky: Biometric-Based Authentication, Engagement Tech Key to Achieving Seamless Customer Experience

Russell Brodsky, director of government sales at Nuance (Nasdaq: NUAN), said adopting biometric-based authentication systems and engagement technologies could help…
Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless AuthenticationNews

Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless Authentication

Habib Hourani, a solutions engineer at San Francisco-based identity management services provider Okta (Nasdaq: OKTA), said having deeper insights into…
Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer ExperienceNews

Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer Experience

David York, senior vice president of the U.S. public sector at Genesys, said implementing cloud platforms and artificial intelligence could…
ServiceNow’s Jonathan Alboum: Digitized Workflows, Software Asset Mgmt Key to Citizen Services Delivery During PandemicNews

ServiceNow’s Jonathan Alboum: Digitized Workflows, Software Asset Mgmt Key to Citizen Services Delivery During Pandemic

Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said  digitizing workflows could help government agencies…
Adobe’s Jonathan Benett: COVID-19 Pandemic Underscores Need to Adopt Digital-First MindsetNews

Adobe’s Jonathan Benett: COVID-19 Pandemic Underscores Need to Adopt Digital-First Mindset

Jonathan Benett, technical director of digital government solutions at Adobe (Nasdaq: ADBE), said the COVID-19 pandemic has highlighted the need…
Booz Allen, Systems Engineering Solutions to Support HUD’s IT Modernization CoE Implementation PhaseContract Awards

Booz Allen, Systems Engineering Solutions to Support HUD’s IT Modernization CoE Implementation Phase

The General Services Administration and the Department of Housing and Urban Development have awarded contracts to Booz Allen Hamilton (NYSE: BAH) and Systems…
Salesforce’s Jenny Berarducci: Cloud Tech Could Help Agencies Transform Customer ExperienceNews

Salesforce’s Jenny Berarducci: Cloud Tech Could Help Agencies Transform Customer Experience

Jenny Berarducci, regional vice president of customer success at Salesforce (NYSE: CRM), has said a cloud-based tool provides government agencies…