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Tag: customer service

Salesforce’s Courtney Hawkins: Cloud Tech Could Help Speed Up Public Health Service Delivery in a CrisisNews

Salesforce’s Courtney Hawkins: Cloud Tech Could Help Speed Up Public Health Service Delivery in a Crisis

Courtney Hawkins, health and human services industry executive at Salesforce’s (NYSE: CRM), global public sector, said adopting cloud-based technologies could
Salesforce’s Christopher Radich: Agencies Should Adopt a Mix of As-a-Service Offerings, Reduce Reliance on Custom CodeNews

Salesforce’s Christopher Radich: Agencies Should Adopt a Mix of As-a-Service Offerings, Reduce Reliance on Custom Code

Christopher Radich, regional vice president of public sector digital strategy at Salesforce (NYSE: CRM), said government agencies seeking to reduce their dependence on
Leidos to Help Update IRS Customer Service Platform Under $69M Task OrderContract Awards

Leidos to Help Update IRS Customer Service Platform Under $69M Task Order

Leidos (NYSE: LDOS) has received a potential $69M task order to modernize and sustain the Internal Revenue Service’s web-based customer service…
General Dynamics IT Unveils Contact Center Jobs to Support Census Bureau ContractPress Releases

General Dynamics IT Unveils Contact Center Jobs to Support Census Bureau Contract

TYSONS CORNER, VA, Nov. 21, 2017 — A General Dynamics (NYSE: GD) business unit has opened more than 40 job opportunities
Maximus, Partner Offer Virtual Assistant Tech for Federal Agencies; Tom Romeo CommentsPress Releases

Maximus, Partner Offer Virtual Assistant Tech for Federal Agencies; Tom Romeo Comments

TYSONS CORNER, VA, June 30, 2017 — Maximus (NYSE: MMS) will work with Interactions to deliver a virtual assistant technology offering
Serco to Use Content Guru Contact Center Platform for Gov’t Customer ServicePress Releases

Serco to Use Content Guru Contact Center Platform for Gov’t Customer Service

TYSONS CORNER, VA, May 10, 2017 — Serco will collaborate with Content Guru to deliver the latter’s storm cloud-based communications integration
Maximus’ Tom Naughton: Combined Human Assistance, Tech to Drive Citizen Engagement With Gov’tPress Releases

Maximus’ Tom Naughton: Combined Human Assistance, Tech to Drive Citizen Engagement With Gov’t

TYSONS CORNER, VA, May 9, 2017 — Tom Naughton, president of citizen services at Maximus’ (NYSE: MMS) federal business, has said
Sutherland’s Teresa Weipert: Gov’t Eyes Customer Service as Part of Digital TransformationPress Releases

Sutherland’s Teresa Weipert: Gov’t Eyes Customer Service as Part of Digital Transformation

TYSONS CORNER, VA, April 21, 2017 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has said
Unisys: Construction Starts on Customer Service Center for Philippines’ Statistics AgencyPress Releases

Unisys: Construction Starts on Customer Service Center for Philippines’ Statistics Agency

TYSONS CORNER, VA, March 1, 2017 — Unisys (NYSE: UIS) announced the start of construction work on a future customer
Sutherland’s Teresa Weipert: Omni-Channel Tools to Facilitate Gov’t-Citizen InteractionsPress Releases

Sutherland’s Teresa Weipert: Omni-Channel Tools to Facilitate Gov’t-Citizen Interactions

TYSONS CORNER, VA, Oct. 24, 2016 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has