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Tag Archives: customer service

General Dynamics IT Unveils Contact Center Jobs to Support Census Bureau Contract

TYSONS CORNER, VA, Nov. 21, 2017 — A General Dynamics (NYSE: GD) business unit has opened more than 40 job opportunities at its contact center in Jacksonville, Florida, to support work under a previously awarded contract by the U.S. Census Bureau for census questionnaire assistance services, ExecutiveBiz reported Monday. The Jax Daily Record …

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Maximus, Partner Offer Virtual Assistant Tech for Federal Agencies; Tom Romeo Comments

TYSONS CORNER, VA, June 30, 2017 — Maximus (NYSE: MMS) will work with Interactions to deliver a virtual assistant technology offering for the federal market that will work to engage with people who access government services, ExecutiveBiz reported Tuesday. The Maximus Intelligent Assistant powered by Interactions’ Adaptive Understanding artificial intelligence platform is …

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Serco to Use Content Guru Contact Center Platform for Gov’t Customer Service

TYSONS CORNER, VA, May 10, 2017 — Serco will collaborate with Content Guru to deliver the latter’s storm cloud-based communications integration platform to provide contact center support for the public sector, ExecutiveBiz reported Tuesday. The platform will work to streamline communications from the public through social media, email, SMS, voice and …

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Maximus’ Tom Naughton: Combined Human Assistance, Tech to Drive Citizen Engagement With Gov’t

TYSONS CORNER, VA, May 9, 2017 — Tom Naughton, president of citizen services at Maximus’ (NYSE: MMS) federal business, has said customer service platforms built on artificial intelligence and machine learning will work to drive citizen engagement with government, ExecutiveBiz reported Monday. Naughton wrote in a guest piece published Friday that the …

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Sutherland’s Teresa Weipert: Gov’t Eyes Customer Service as Part of Digital Transformation

TYSONS CORNER, VA, April 21, 2017 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has said the government has adopted the concept of the “chief customer officer” as part of its digital transformation and efforts to build on its services to the public. “The Chief Customer …

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Unisys: Construction Starts on Customer Service Center for Philippines’ Statistics Agency

TYSONS CORNER, VA, March 1, 2017 — Unisys (NYSE: UIS) announced the start of construction work on a future customer service facility to support its project to help the Philippines’ statistics agency update its civil registry system, ExecutiveBiz reported Tuesday. The company said Monday it also expanded its Philippines-based team by more than 1,000 …

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Sutherland’s Teresa Weipert: Omni-Channel Tools to Facilitate Gov’t-Citizen Interactions

TYSONS CORNER, VA, Oct. 24, 2016 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has recommended the use of omni-channel automated engagement platforms to help federal agencies facilitate citizen engagement, ExecutiveBiz reported Thursday. “Delivering excellent customer service requires using newer technologies, integrating existing tools and platforms …

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USPS Gives NCR 2nd Supplier Performance Award; Stan Ratcliffe Comments

TYSONS CORNER, VA, July 29, 2016 — The U.S. Postal Service has bestowed NCR (NYSE: NCR) with its second Supplier Performance Award in recognition of the company’s post office supply chain management and customer service support, GovCon Executive said Wednesday. The company said Wednesday USPS handed the award during the 2015 Supplier Performance Awards …

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Booz Allen’s Michael Isman: Automated Interactive Messaging Could Replace Call Centers

TYSONS CORNER, VA, July 19, 2016 — Michael Isman, a Booz Allen Hamilton (NYSE: BAH) vice president, has stated that the company believes private and public institutions will utilize automated interactive messaging technologies to provide customer service, ExecutiveBiz reported Wednesday. Isman said there is a possibility that call centers could be replaced within the next five …

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Chenega Unveils Future Military Intelligence, Operations Customer Service Branch in Arizona

TYSONS CORNER, VA, May 26, 2016 — Chenega Corp. will open a new customer service center in Arizona on June 9 in efforts to support federal government and defense clients in the region, ExecutiveBiz reported Wednesday. The company said Tuesday the Sierra Vista service branch will house Chenega military intelligence and operations support …

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