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Salesforce’s Courtney Hawkins: Cloud Tech Could Help Speed Up Public Health Service Delivery in a Crisis

Courtney Hawkins, health and human services industry executive at Salesforce’s (NYSE: CRM), global public sector, said adopting cloud-based technologies could help public health agencies accelerate the deployment of services to meet the needs of citizens during a pandemic and other health emergencies.

“Agencies could leverage cloud-based, low- or no-code platforms rather than building something new,” Hawkins wrote.

“Cloud-based technology is scalable and can be configured for multiple use cases, making it easier to deliver services quickly while meeting the needs of a rapidly changing environment.”

Hawkins discussed her experience as director of the Department of Human Services in Rhode Island and how her team recognized the need to employ technologies to facilitate service delivery and save lives as part of their COVID-19 pandemic response efforts.

She called on agencies to understand the importance of incremental progress by fielding “a minimum viable product that will be built upon and improved over time” and adopt technologies that offer omni-channel engagement like the Customer 360 for Government platform.

Hawkins said government organizations should take the lessons learned from pandemic response efforts by assessing how they could optimize technological advancements and data to generate insights, predict future health crises and transform the way they prepare for such crises.

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