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Sutherland’s Teresa Weipert: Gov’t Eyes Customer Service as Part of Digital Transformation

Teresa Weipert

TYSONS CORNER, VA, April 21, 2017 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has said the government has adopted the concept of the “chief customer officer” as part of its digital transformation and efforts to build on its services to the public.

“The Chief Customer Officer role in both government and industry is for the constituent, the citizen and the customer,” she told ExecutiveBiz in an interview published Tuesday.

“It is the integrity of the data needed to complete some transaction, and it is the interaction via all channels — social, chat, email, phone — that must be leveraged to satisfy [their] demands.”

Weipert discussed technologies such as automation and robotics as well as managed services as elements of the government’s new approach to customer service.

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