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Maximus’ Tom Naughton: Combined Human Assistance, Tech to Drive Citizen Engagement With Gov’t

Tom Naughton

TYSONS CORNER, VA, May 9, 2017 — Tom Naughton, president of citizen services at Maximus’ (NYSE: MMS) federal business, has said customer service platforms built on artificial intelligence and machine learning will work to drive citizen engagement with government, ExecutiveBiz reported Monday.

Naughton wrote in a guest piece published Friday that the combination of technology and human assistance through self-service tools and trained customer service representatives is also key to address citizen needs.

About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Headquarters are located in Tysons Corner, VA. www.executivemosaic.com

David Smith
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