Hello, Guest!
  • Thursday, April 25, 2024

Maximus’ Tom Naughton: Combined Human Assistance, Tech to Drive Citizen Engagement With Gov’t


Tom Naughton

TYSONS CORNER, VA, May 9, 2017 — Tom Naughton, president of citizen services at Maximus’ (NYSE: MMS) federal business, has said customer service platforms built on artificial intelligence and machine learning will work to drive citizen engagement with government, ExecutiveBiz reported Monday.

Naughton wrote in a guest piece published Friday that the combination of technology and human assistance through self-service tools and trained customer service representatives is also key to address citizen needs.

About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Headquarters are located in Tysons Corner, VA. www.executivemosaic.com

Contact:
David Smith
(703) 226-7002
david.smith@executivemosaic.com

Video of the Day

Related Articles

SAIC’s Jay Meil on Joint Warfighting & AI Artificial Intelligence

SAIC’s Jay Meil on Joint Warfighting & AI

Joint warfighting is a major focus for the Department of Defense as it works to adapt to the challenges of the modern battlefield, a constantly shifting landscape in which success is determined by data and digital capabilities. Interested in getting a comprehensive look into the intricacies of joint warfighting initiatives? The Potomac Officers Club’s Joint Coalition

Microsoft Federal’s Jason Payne on Tackling Cloud Security Challenges With Zero Trust, AI News

Microsoft Federal’s Jason Payne on Tackling Cloud Security Challenges With Zero Trust, AI

Jason Payne, chief technology officer at Microsoft Federal, said implementing zero trust, artificial intelligence, machine learning and other emerging technologies and techniques could help government agencies address threats to cloud environments. In an article published in Carahsoft.com, Payne wrote that zero trust enables agencies to prevent unauthorized access, implement granular security policies and block lateral

Government Representatives Debate Readiness of GenAI for Usage Artificial Intelligence

Government Representatives Debate Readiness of GenAI for Usage

Like many government agencies, the Department of Homeland Security’s U.S. Customs and Border Protection manages petabytes of data flowing through it every day. They perform an estimated 50 billion data exchanges and 10 billion transactions daily. This also means there are roughly 100 million cyber attack attempts per day on their network, according to CBP