TYSONS CORNER, VA, May 9, 2017 — Tom Naughton, president of citizen services at Maximus’ (NYSE: MMS) federal business, has said customer service platforms built on artificial intelligence and machine learning will work to drive citizen engagement with government, ExecutiveBiz reported Monday.
Naughton wrote in a guest piece published Friday that the combination of technology and human assistance through self-service tools and trained customer service representatives is also key to address citizen needs.
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