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Tag: 21st century integrated digital experience act

Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around CustomersNews

Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around Customers

Thomas Saracene, senior director of digital transformation in the global public sector business at Salesforce (NYSE: CRM), said government agencies
Liferay’s Kale Fluharty: Agencies Need Right Tool to Design User-Centric, IDEA-Compliant WebsitesNews

Liferay’s Kale Fluharty: Agencies Need Right Tool to Design User-Centric, IDEA-Compliant Websites

Kale Fluharty, director of federal at Liferay, said government agencies looking to create better digital experiences for users should adopt
Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CXNews

Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CX

Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they
Akamai’s Micah Maryn: Agencies Should Adopt Edge Computing to Improve User Experience, SecurityNews

Akamai’s Micah Maryn: Agencies Should Adopt Edge Computing to Improve User Experience, Security

Micah Maryn, senior solutions engineer at Akamai Technologies (Nasdaq: AKAM), said edge computing could help government agencies improve the experience
Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX StrategyNews

Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX Strategy

Jonathan Benett, technical director for government solutions at Adobe (Nasdaq: ADBE), said government agencies seeking to improve the customer experience
Acquia’s Peter Durand: Cloud Tech Could Help Agencies Improve Citizen InteractionsNews

Acquia’s Peter Durand: Cloud Tech Could Help Agencies Improve Citizen Interactions

Peter Durand, vice president of public sector at Acquia, said adopting cloud-based technologies could help government agencies securely facilitate interactions with…
ServiceNow’s Jonathan Alboum: Digitized Workflows, Software Asset Mgmt Key to Citizen Services Delivery During PandemicNews

ServiceNow’s Jonathan Alboum: Digitized Workflows, Software Asset Mgmt Key to Citizen Services Delivery During Pandemic

Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said  digitizing workflows could help government agencies…