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Qualtrics’ Trevor DeLew, Bobbie Browning: Understanding Citizen Experiences Key to Public Service Delivery

Trevor DeLew, head of federal at Qualtrics, and Bobbie Browning, chief federal strategist at the company, have said federal agencies should know and understand citizen experiences to change the way they deliver services to the public. DeLew and Browning wrote that agencies should “recognize the role their reputation plays in …

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