Tag: CX

SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital ModernizationNews

SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital Modernization

Greg Simons, vice president of support services and business development at SAP National Security Services, has said improving customer experience…
Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience DataNews

Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience Data

Stephanie Thum, chief adviser of federal customer experience at Qualtrics, has said government agencies need both experience data and operational…
Jim Bottorff Named HighPoint Global CFOExecutive Moves

Jim Bottorff Named HighPoint Global CFO

Jim Bottorff, formerly chief financial officer for North America at Idemia, has been appointed to the same role at citizen
HighPoint Global Eyes Citizen Experience Services Expansion Via Primescape Buy; Cal Shintani CommentsM&A Activity

HighPoint Global Eyes Citizen Experience Services Expansion Via Primescape Buy; Cal Shintani Comments

HighPoint Global has acquired Herndon, Virginia-based information technology platforms and services contractor Primescape Solutions for an undisclosed sum in an