In 2021, President Biden issued an Executive Order calling on agencies to elevate the experience of individuals using government services. Since…
Customer experience, or CX, is increasingly appearing on agency leaders’ priority lists. Dana Chisnell, executive director for the Customer Experience…
Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration,…
At peak overload, the Department of Homeland Security reportedly administered 190 million hours’ worth of forms and data collection from the
As the federal government continues to ramp up its digital transformation efforts, customer experience is becoming an increasingly important priority.
Shankar Rachkonda has been an entrepreneur at heart for a long time, so it wasn’t a question if he was going
In the last three years, the U.S. health care system has undergone dramatic changes, catalyzed by the global COVID-19 pandemic,
TTEC Holdings (Nasdaq: TTEC) has agreed to buy citizen experience and smart city assets of ALJ Regional Holdings’ (Nasdaq: ALJJ)
James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the
Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they