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Tag: CX

Experts Discuss Shifting Strategies for CX Optimization in Federal GovernmentEvents

Experts Discuss Shifting Strategies for CX Optimization in Federal Government

In 2021, President Biden issued an Executive Order calling on agencies to elevate the experience of individuals using government services. Since…
DHS Integrating CX Principles to Improve AcquisitionsEvents

DHS Integrating CX Principles to Improve Acquisitions

Customer experience, or CX, is increasingly appearing on agency leaders’ priority lists. Dana Chisnell, executive director for the Customer Experience…
3 Ways DHS Is Working to Enhance the Customer ExperienceDHS

3 Ways DHS Is Working to Enhance the Customer Experience

Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration,…
New CX Office at DHS Looking to Radically Reduce Bureaucratic Strain; Dana Chisnell QuotedDHS

New CX Office at DHS Looking to Radically Reduce Bureaucratic Strain; Dana Chisnell Quoted

At peak overload, the Department of Homeland Security reportedly administered 190 million hours’ worth of forms and data collection from the
CX: The Next Frontier in Government’s Digital TransformationEvents

CX: The Next Frontier in Government’s Digital Transformation

As the federal government continues to ramp up its digital transformation efforts, customer experience is becoming an increasingly important priority.
Radiant Digital CEO Shankar Rachakonda Offers Strategies for Business Development & AI LeadershipExecutive Spotlights

Radiant Digital CEO Shankar Rachakonda Offers Strategies for Business Development & AI Leadership

Shankar Rachkonda has been an entrepreneur at heart for a long time, so it wasn’t a question if he was going
Video Interview: Maximus CEO Bruce Caswell Talks Future of Health, Federal Tech & Growth Opportunities in a Post-COVID WorldHealthcare IT

Video Interview: Maximus CEO Bruce Caswell Talks Future of Health, Federal Tech & Growth Opportunities in a Post-COVID World

In the last three years, the U.S. health care system has undergone dramatic changes, catalyzed by the global COVID-19 pandemic,
TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman QuotedM&A Activity

TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman Quoted

TTEC Holdings (Nasdaq: TTEC) has agreed to buy citizen experience and smart city assets of ALJ Regional Holdings’ (Nasdaq: ALJJ)
Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen ExperienceNews

Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen Experience

James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the
Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CXNews

Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CX

Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they