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Tag: CX

TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman QuotedM&A Activity

TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman Quoted

TTEC Holdings (Nasdaq: TTEC) has agreed to buy citizen experience and smart city assets of ALJ Regional Holdings’ (Nasdaq: ALJJ)
Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen ExperienceNews

Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen Experience

James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the
Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CXNews

Granicus’ Patrick Moore: Agencies Should Recognize Power of Customer’s Voice to Modernize CX

Patrick Moore, vice president for business development at Granicus, said listening to the voice of citizens could help government agencies as they
Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX StrategyNews

Adobe’s Jonathan Benett: Understanding Touchpoints in Citizen’s Journey Key to CX Strategy

Jonathan Benett, technical director for government solutions at Adobe (Nasdaq: ADBE), said government agencies seeking to improve the customer experience
VA Names Four Awardees for Potential $247M IT Support, App Development IDIQContract Awards

VA Names Four Awardees for Potential $247M IT Support, App Development IDIQ

The Department of Veterans Affairs has awarded four small businesses spots on a potential $247.3 million contract for commercial application
Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer ExperienceNews

Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer Experience

Tiffani Bova, global customer growth and innovation evangelist at Salesforce (NYSE: CRM), said government agencies looking to simplify interactions with
Federal Customer Experience Summit to Feature ‘Government for the People’ ReportNews

Federal Customer Experience Summit to Feature ‘Government for the People’ Report

The Partnership for Public Service and Accenture’s (NYSE: ACN) federal arm are scheduled to release Tuesday, Oct. 6, their annual…
Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’tNews

Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’t

A new report from Accenture's (NYSE: ACN) federal services business has found that most federal executives cite reengineered customer experience…
Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless AuthenticationNews

Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless Authentication

Habib Hourani, a solutions engineer at San Francisco-based identity management services provider Okta (Nasdaq: OKTA), said having deeper insights into…
Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer ExperienceNews

Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer Experience

David York, senior vice president of the U.S. public sector at Genesys, said implementing cloud platforms and artificial intelligence could…