Tag: CX

VA Names Four Awardees for Potential $247M IT Support, App Development IDIQContract Awards

VA Names Four Awardees for Potential $247M IT Support, App Development IDIQ

The Department of Veterans Affairs has awarded four small businesses spots on a potential $247.3 million contract for commercial application
Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer ExperienceNews

Salesforce’s Tiffani Bova: Technology Could Help Agencies Advance Digital Engagement, Transform Customer Experience

Tiffani Bova, global customer growth and innovation evangelist at Salesforce (NYSE: CRM), said government agencies looking to simplify interactions with
Federal Customer Experience Summit to Feature ‘Government for the People’ ReportNews

Federal Customer Experience Summit to Feature ‘Government for the People’ Report

The Partnership for Public Service and Accenture’s (NYSE: ACN) federal arm are scheduled to release Tuesday, Oct. 6, their annual…
Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’tNews

Accenture Report: Human-Centered Tech Key to Driving Innovation in ‘Post-Digital’ Gov’t

A new report from Accenture's (NYSE: ACN) federal services business has found that most federal executives cite reengineered customer experience…
Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless AuthenticationNews

Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless Authentication

Habib Hourani, a solutions engineer at San Francisco-based identity management services provider Okta (Nasdaq: OKTA), said having deeper insights into…
Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer ExperienceNews

Genesys’ David York: AI, Cloud Could Help Agencies Transform Customer Experience

David York, senior vice president of the U.S. public sector at Genesys, said implementing cloud platforms and artificial intelligence could…
SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital ModernizationNews

SAP NS2’s Greg Simons: Agencies Should Incorporate CX Goals in Digital Modernization

Greg Simons, vice president of support services and business development at SAP National Security Services, has said improving customer experience…
Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience DataNews

Qualtrics’ Stephanie Thum: Comprehensive CX Mgmt Strategy Requires Operational, Experience Data

Stephanie Thum, chief adviser of federal customer experience at Qualtrics, has said government agencies need both experience data and operational…
Jim Bottorff Named HighPoint Global CFOExecutive Moves

Jim Bottorff Named HighPoint Global CFO

Jim Bottorff, formerly chief financial officer for North America at Idemia, has been appointed to the same role at citizen
HighPoint Global Eyes Citizen Experience Services Expansion Via Primescape Buy; Cal Shintani CommentsM&A Activity

HighPoint Global Eyes Citizen Experience Services Expansion Via Primescape Buy; Cal Shintani Comments

HighPoint Global has acquired Herndon, Virginia-based information technology platforms and services contractor Primescape Solutions for an undisclosed sum in an