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Tag: citizen experience

Carahsoft President Craig Abod Receives 2022 Wash100 Recognition for Driving Software Portfolio and Vendor Partnership GrowthNews

Carahsoft President Craig Abod Receives 2022 Wash100 Recognition for Driving Software Portfolio and Vendor Partnership Growth

Executive Mosaic is honored to announce Carahsoft Technology President Craig Abod as a recipient of the 2022 Wash100 Award. This
TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman QuotedM&A Activity

TTEC to Acquire Faneuil’s Public Sector Citizen Experience Assets; Ken Tuchman Quoted

TTEC Holdings (Nasdaq: TTEC) has agreed to buy citizen experience and smart city assets of ALJ Regional Holdings’ (Nasdaq: ALJJ)
Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen ExperienceNews

Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen Experience

James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the
Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around CustomersNews

Salesforce’s Thomas Saracene: Agencies Should Design Digital Engagement Around Customers

Thomas Saracene, senior director of digital transformation in the global public sector business at Salesforce (NYSE: CRM), said government agencies
Akamai’s Micah Maryn: Agencies Should Adopt Edge Computing to Improve User Experience, SecurityNews

Akamai’s Micah Maryn: Agencies Should Adopt Edge Computing to Improve User Experience, Security

Micah Maryn, senior solutions engineer at Akamai Technologies (Nasdaq: AKAM), said edge computing could help government agencies improve the experience
Anto Tossounian, Brian Fogg: ServiceNow-GDIT Partnership Enables Government to Modernize Digital ExperienceNews

Anto Tossounian, Brian Fogg: ServiceNow-GDIT Partnership Enables Government to Modernize Digital Experience

Anto Tossounian of ServiceNow (NYSE: NOW) and Brian Fogg of General Dynamics’ (NYSE: GD) information technology business said their companies
Salesforce’s Rod Bremby: Health Agencies Should Reimagine Customer Experience Amid PandemicNews

Salesforce’s Rod Bremby: Health Agencies Should Reimagine Customer Experience Amid Pandemic

Rod Bremby, senior director and industry executive for health and human services for global public sector at Salesforce (NYSE: CRM),
Biden Signs $1.9T Rescue Package With $1B for TMF; GSA’s Katy Kale QuotedNews

Biden Signs $1.9T Rescue Package With $1B for TMF; GSA’s Katy Kale Quoted

President Joe Biden on Thursday signed into law a $1.9 trillion COVID-19 pandemic relief package that includes $1 billion for
Salesforce’s Kristen Sanders, Jennifer Ward: Integrated Platform Could Help Agencies Transform Digital Service DeliveryNews

Salesforce’s Kristen Sanders, Jennifer Ward: Integrated Platform Could Help Agencies Transform Digital Service Delivery

Kristen Sanders and Jennifer Ward of Salesforce (NYSE: CRM) said adopting an integrated platform as part of digital transformation efforts
SAP’s Frank Wilde: Edge Computing Paired With 5G, Data Platform Key to Improving Customer ExperienceNews

SAP’s Frank Wilde: Edge Computing Paired With 5G, Data Platform Key to Improving Customer Experience

Frank Wilde, vice president of the Global Center of Excellence at SAP (NYSE: SAP), said edge computing combined with a