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Tag Archives: citizen experience

Maximus to Buy General Dynamics’ Citizen Engagement Centers in $400M Cash Deal; Bruce Caswell Quoted

Maximus (NYSE: MMS) has agreed to buy federal citizen engagement centers of General Dynamics (NYSE: GD) information technology business for $400M in cash in a move to expand its capabilities in citizen services delivery. The company “is strengthening its position with some of the largest mission-critical federal civilian programs,” Bruce Caswell, Maximus president …

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Acumen Solutions’ Courtney Tandeciarz: Cloud Tech Key to ‘Targeted’ Citizen Service Delivery

Courtney Tandeciarz, a director at Acumen Solutions, has said government agencies that aim to facilitate engagement with citizens through any channel and quickly respond to their concerns should implement cloud-based platforms. Tandeciarz wrote how cloud-based tools could help agencies immediately analyze and address an individual’s inquiry as well as track …

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ICF: Majority of Fed Leaders Want Citizen Experience as Priority in Digital Transformation

TYSONS CORNER, VA, July 26, 2018 — ICF (Nasdaq: ICFI) has found via a survey that 90 percent of federal agency leaders believe their organizations should prioritize citizen experience in their digital transformation initiatives, even as 80 percent indicate greater focus on back-end technology, ExecutiveBiz reported Wednesday. The company said Tuesday 91 percent …

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Granicus’ Bonnye Hart: Journey Mapping Could Help Agencies Enhance Citizen Experience

Bonnye Hart, senior director of customer success and digital engagement services at Granicus, has said mapping the citizen journey could help government agencies identify the needs and motivations of citizens as well as opportunities on how to build up the experience. Hart wrote that there are three steps to creating …

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Kristen Mullins Named HighPoint Global Chief HR Officer

Kristen Mullins, formerly vice president of human resources at Oceus Networks, has joined citizen experience information technology firm HighPoint Global as chief HR officer. She will oversee HighPoint’s employee relations, recruitment, compensation, benefits and performance management as well as help the firm establish a team of professionals to advance citizen …

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CA Launches Open Source Software Dev’t Contest to Support Gov’t Services

TYSONS CORNER, VA, Nov. 17, 2017 — CA Technologies (Nasdaq: CA) has launched a software development competition that seeks new open source technologies that will work to build on citizen experience with government agencies, ExecutiveBiz reported Thursday. The company said Wednesday the CA Smart Government Challenge will provide an opportunity for U.S.-based developers …

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HighPoint Global Eyes Citizen Experience Services Expansion Via Primescape Buy; Cal Shintani Comments

HighPoint Global has acquired Herndon, Virginia-based information technology platforms and services contractor Primescape Solutions for an undisclosed sum in an effort to advance the delivery of citizen experience services to government agencies. The combined company is projected to record approximately $140 million in annual revenue and will provide CX support …

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Maximus, Partner Offer Virtual Assistant Tech for Federal Agencies; Tom Romeo Comments

TYSONS CORNER, VA, June 30, 2017 — Maximus (NYSE: MMS) will work with Interactions to deliver a virtual assistant technology offering for the federal market that will work to engage with people who access government services, ExecutiveBiz reported Tuesday. The Maximus Intelligent Assistant powered by Interactions’ Adaptive Understanding artificial intelligence platform is …

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Qualtrics’ Trevor DeLew, Bobbie Browning: Understanding Citizen Experiences Key to Public Service Delivery

Trevor DeLew, head of federal at Qualtrics, and Bobbie Browning, chief federal strategist at the company, have said federal agencies should know and understand citizen experiences to change the way they deliver services to the public. DeLew and Browning wrote that agencies should “recognize the role their reputation plays in …

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IPsoft’s Bob Beck: Agencies Should Transform Citizen Experience With AI, Cognitive Tech

Bob Beck, vice president and general manager of IPsoft Government Solutions, has said government agencies should adopt cognitive technologies and other artificial intelligence platforms to facilitate the delivery of services to citizens. Beck wrote that virtual cognitive assistants work to automate routine activities and address citizens’ needs in a simultaneous …

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