Tag Archives: citizen experience

Bonnye Hart, senior director of customer success and digital engagement services at Granicus, has said mapping the citizen journey could help government agencies identify the needs and motivations of citizens as well as opportunities on how to build up the experience. Hart wrote that there are three steps to creating …

Kristen Mullins, formerly vice president of human resources at Oceus Networks, has joined citizen experience information technology firm HighPoint Global as chief HR officer. She will oversee HighPoint’s employee relations, recruitment, compensation, benefits and performance management as well as help the firm establish a team of professionals to advance citizen …

TYSONS CORNER, VA, Nov. 17, 2017 — CA Technologies (Nasdaq: CA) has launched a software development competition that seeks new open source technologies that will work to build on citizen experience with government agencies, ExecutiveBiz reported Thursday. The company said Wednesday the CA Smart Government Challenge will provide an opportunity for U.S.-based developers …

HighPoint Global has acquired Herndon, Virginia-based information technology platforms and services contractor Primescape Solutions for an undisclosed sum in an effort to advance the delivery of citizen experience services to government agencies. The combined company is projected to record approximately $140 million in annual revenue and will provide CX support …

TYSONS CORNER, VA, June 30, 2017 — Maximus (NYSE: MMS) will work with Interactions to deliver a virtual assistant technology offering for the federal market that will work to engage with people who access government services, ExecutiveBiz reported Tuesday. The Maximus Intelligent Assistant powered by Interactions’ Adaptive Understanding artificial intelligence platform is …

Trevor DeLew, head of federal at Qualtrics, and Bobbie Browning, chief federal strategist at the company, have said federal agencies should know and understand citizen experiences to change the way they deliver services to the public. DeLew and Browning wrote that agencies should “recognize the role their reputation plays in …

Bob Beck, vice president and general manager of IPsoft Government Solutions, has said government agencies should adopt cognitive technologies and other artificial intelligence platforms to facilitate the delivery of services to citizens. Beck wrote that virtual cognitive assistants work to automate routine activities and address citizens’ needs in a simultaneous …

Natalie Fedie, vice president of customer success at cloud platforms provider Granicus, has said government agencies that seek to facilitate citizen engagement should map the “citizen journey.” Fedie wrote that in order to map the citizen journey, agencies should know the methods used by the public to interact with a …

TYSONS CORNER, VA, Oct. 24, 2016 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has recommended the use of omni-channel automated engagement platforms to help federal agencies facilitate citizen engagement, ExecutiveBiz reported Thursday. “Delivering excellent customer service requires using newer technologies, integrating existing tools and platforms …

TYSONS CORNER, VA July 22, 2015 — Tom Romeo, Maximus (NYSE: MMS) president for federal systems, indicated that industry has an opportunity to increase its participation in redefining the citizen experience when transacting with the government. Romeo, speaking to ExecutiveBiz in an exclusive interview posted Tuesday, said citizens are beginning to expect …