Tag Archives: citizen experience

Nuance’s Russell Brodsky: Biometric-Based Authentication, Engagement Tech Key to Achieving Seamless Customer Experience

Russell Brodsky Director of Govt Sales Nuance

Russell Brodsky, director of government sales at Nuance (Nasdaq: NUAN), said adopting biometric-based authentication systems and engagement technologies could help agencies offer a seamless and secure experience for citizens.

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Okta’s Habib Hourani: Further Insight Into User’s Activity Key to Frictionless Authentication

Habib Hourani Solutions Engineer Okta

Habib Hourani, a solutions engineer at San Francisco-based identity management services provider Okta (Nasdaq: OKTA), said having deeper insights into employees and citizens could help agencies achieve frictionless and secure authentication and improve customer experience.

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Mike Canning Named Deloitte Government & Public Services Practice Leader

Mike Canning, a principal with Deloitte Consulting, has been named head of the company’s government and public services practice. He succeeds Dan Helfrich, who assumed this month the role of chairman and CEO of Deloitte Consulting, and will oversee a 15K-person team delivering consulting, financial and risk advisory services to federal and state government agencies, higher education and nonprofit organizations.

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Jim Bottorff Named HighPoint Global CFO

Jim Bottorff, formerly chief financial officer for North America at Idemia, has been appointed to the same role at citizen experience and federal information technology systems provider HighPoint Global. He will lead HighPoint’s financial and accounting operations and strategies in support of the company’s efforts to further develop and deliver …

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UiPath’s Jim Walker: Agencies Could Use Robotic Process Automation as ‘Starting Point’ for AI Adoption

Jim Walker, federal chief technology officer and director of public sector marketing at UiPath, has said government agencies could use robotic process automation as an initial platform to begin investing in artificial intelligence to advance their digital transformation initiatives. Walker wrote that RPA could help agencies improve the delivery of …

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Andrea Garvey Named Health & Human Services Senior Director at HighPoint Global

Andrea Garvey, former data governance officer for the Maryland Department of Human Resources, has joined citizen experience and digital platforms provider HighPoint Global as senior director of health and human services. She will oversee the development of strategies for new and existing clients in support of organizations focused on health …

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Acumen Solutions’ Saurabh Verma, Cristina Miller: PaaS Could Help Agencies Transform Citizen Experience

Saurabh Verma and Cristina Miller of Acumen Solutions have said government agencies should adopt platform as a service to quickly develop and deploy mission-impacting applications designed to improve the citizen experience. Verma and Miller wrote in a joint article that PaaS offers agencies more time to focus on innovation since …

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