Tag Archives: citizen experience

Habib Hourani, a solutions engineer at San Francisco-based identity management services provider Okta (Nasdaq: OKTA), said having deeper insights into employees and citizens could help agencies achieve frictionless and secure authentication and improve customer experience.

SAP (NYSE: SAP) has announced plans to launch an initial public offering for experience management platform developer Qualtrics to strengthen the latter’s ability to expand its presence, realize its market potential within the XM category and increase its autonomy.

A new LexisNexis Risk Solutions report looked at the cyber threat landscape between January and June and found 277M human-initiated cyber attacks, a 13 percent rise over the second half of 2018.

Sumo Logic has introduced a new Kubernetes platform designed to help organizations quickly detect and troubleshoot client and infrastructure issues as well as secure customer data and applications through a single dashboard.

Mike Canning, a principal with Deloitte Consulting, has been named head of the company’s government and public services practice. He succeeds Dan Helfrich, who assumed this month the role of chairman and CEO of Deloitte Consulting, and will oversee a 15K-person team delivering consulting, financial and risk advisory services to federal and state government agencies, higher education and nonprofit organizations.

Jim Bottorff, formerly chief financial officer for North America at Idemia, has been appointed to the same role at citizen experience and federal information technology systems provider HighPoint Global. He will lead HighPoint’s financial and accounting operations and strategies in support of the company’s efforts to further develop and deliver …

Jim Walker, federal chief technology officer and director of public sector marketing at UiPath, has said government agencies could use robotic process automation as an initial platform to begin investing in artificial intelligence to advance their digital transformation initiatives. Walker wrote that RPA could help agencies improve the delivery of …

Andrea Garvey, former data governance officer for the Maryland Department of Human Resources, has joined citizen experience and digital platforms provider HighPoint Global as senior director of health and human services. She will oversee the development of strategies for new and existing clients in support of organizations focused on health …

Saurabh Verma and Cristina Miller of Acumen Solutions have said government agencies should adopt platform as a service to quickly develop and deploy mission-impacting applications designed to improve the citizen experience. Verma and Miller wrote in a joint article that PaaS offers agencies more time to focus on innovation since …

Maximus (NYSE: MMS) has agreed to buy federal citizen engagement centers of General Dynamics (NYSE: GD) information technology business for $400M in cash in a move to expand its capabilities in citizen services delivery. The company “is strengthening its position with some of the largest mission-critical federal civilian programs,” Bruce Caswell, Maximus president …