Anto Tossounian of ServiceNow (NYSE: NOW) and Brian Fogg of General Dynamics’ (NYSE: GD) information technology business said their companies have partnered to help government agencies deliver digital services as part of efforts to modernize the customer experience.
“Through our partnership, we can offer advanced cloud-based managed services for every aspect of government enterprises,” Tossounian and Fogg wrote.
“We help agencies define, structure and automate workflows related to IT, application development, human resources and contact centers with the goal of bringing digital service delivery up to the level of customer expectations,” they added.
They discussed how the partnership leverages General Dynamics Information Technology’s experience in IT service management and ServiceNow’s capability to modernize government services to help agencies meet the needs of citizens.
Fogg and Tossounian cited GDIT’s role in enabling ServiceNow to achieve Federal Risk and Authorization Management Program High and Department of Defense Impact Level 5 authorization for its offering on Microsoft’s (Nasdaq: MSFT) Azure cloud platform.
They talked about how GDIT helped a state health department introduce a contact-tracing tool in less than a week using its automated deployment processes, ServiceNow’s platform and UiPath’s robotic process automation system.
Fogg and Tossounian also mentioned the benefits of being a ServiceNow customer to GDIT.
“By using ServiceNow to help automate, modernize and ultimately transform the employee experience, GDIT has an in-depth understanding of the platform’s value and can apply that understanding to solving agencies’ challenges,” they wrote.
Tossounian is vice president of solution consulting at ServiceNow. Fogg is VP for federal civilian at GDIT.