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Tag Archives: citizen engagement

Maximus to Provide Gov’t Contact Center Support Via GSA IT Schedule 70 SIN

TYSONS CORNER, VA, November 7, 2018 — A Maximus (NYSE: MMS) business unit has secured a position on the special item number for contact center technologies under the General Services Administration‘s IT Schedule 70 vehicle, ExecutiveBiz reported Tuesday. The company said Monday Maximus Federal is the first awardee on SIN 132-20 for …

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Acumen Solutions’ Courtney Tandeciarz: Cloud Tech Key to ‘Targeted’ Citizen Service Delivery

Courtney Tandeciarz, a director at Acumen Solutions, has said government agencies that aim to facilitate engagement with citizens through any channel and quickly respond to their concerns should implement cloud-based platforms. Tandeciarz wrote how cloud-based tools could help agencies immediately analyze and address an individual’s inquiry as well as track …

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Salesforce’s Kevin Paschuck: Cloud Adoption Plan Could Help Agencies Meet Service, Security Needs

Kevin Paschuck, senior vice president and chief operating officer of public sector business unit at Salesforce (NYSE: CRM), has said agencies that aim to adopt cloud technology should have a plan in place to meet service and security requirements. Agency information technology leaders “should take a top-down, mission-capability view of their …

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Tableau’s Sean Brophy: Data Analytics Could Help Agencies Tailor Services to Citizens’ Needs

Sean Brophy, regional vice president of public sector sales at Tableau Software (NYSE: DATA), has said government agencies should advance the use of data analytics to learn how citizens engage with the government. Brophy wrote that adopting data analytics tools could help agencies identify the needs of citizens and deliver …

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Granicus’ Bonnye Hart: Journey Mapping Could Help Agencies Enhance Citizen Experience

Bonnye Hart, senior director of customer success and digital engagement services at Granicus, has said mapping the citizen journey could help government agencies identify the needs and motivations of citizens as well as opportunities on how to build up the experience. Hart wrote that there are three steps to creating …

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LinkedIn’s Deanna Grady: Talent Developers’ Role in Workforce Learning Could Advance Citizen Engagement

Deanna Grady, senior manager of federal, state and local government sales at LinkedIn Learning, has said government agencies should provide training opportunities to employees to help them develop new skills needed to facilitate citizen engagement efforts. Grady wrote that talent developers should play a key role in workforce planning initiatives …

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Hootsuite’s Ben Cathers: Research, Creativity Key to Citizen Engagement Via Social Media

Ben Cathers, principal value consultant at Vancouver, Canada-based social media management platforms provider Hootsuite, has said government agencies should conduct research and learn how people communicate in order to build up their capability to facilitate citizen engagement through social media. Cathers wrote that in order to establish a social media …

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Adobe’s John Landwehr: Personalized Digital Services Key to Citizen-Centric Experience

John Landwehr, a vice president and public sector chief technology officer at Adobe Systems (Nasdaq: ADBE), has said government agencies seeking to deliver the same type of user-centric experience that the private sector offers should personalize the digital experience and tailor it to the individual needs of citizens. Landwehr wrote that in order …

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IPsoft’s Bob Beck: Agencies Should Transform Citizen Experience With AI, Cognitive Tech

Bob Beck, vice president and general manager of IPsoft Government Solutions, has said government agencies should adopt cognitive technologies and other artificial intelligence platforms to facilitate the delivery of services to citizens. Beck wrote that virtual cognitive assistants work to automate routine activities and address citizens’ needs in a simultaneous …

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Granicus’ Natalie Fedie: Mapping ‘Citizen Journey’ Key to Agencies’ Citizen Engagement Efforts

Natalie Fedie, vice president of customer success at cloud platforms provider Granicus, has said government agencies that seek to facilitate citizen engagement should map the “citizen journey.” Fedie wrote that in order to map the citizen journey, agencies should know the methods used by the public to interact with a …

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