Home / News / Tableau’s Sean Brophy: Data Analytics Could Help Agencies Tailor Services to Citizens’ Needs

Tableau’s Sean Brophy: Data Analytics Could Help Agencies Tailor Services to Citizens’ Needs

Sean Brophy

Sean Brophy, regional vice president of public sector sales at Tableau Software (NYSE: DATA), has said government agencies should advance the use of data analytics to learn how citizens engage with the government.

Brophy wrote that adopting data analytics tools could help agencies identify the needs of citizens and deliver government services that are tailored to meet individual requirements.

“Agencies can match programs and resources to the highest-priority citizen needs, ensuring that no one is left behind and that at-risk citizens receive the services they need,” he added.

He noted that agencies should seek suggestions and feedback on system and process changes from frontline and backroom employees who have direct interaction with citizens in order to facilitate the delivery of public services.

“In addition, IT organizations should not shy away from implementing the best technology to deliver the best experience, even if it is not the cheapest technology,” he added.

Brophy also cited how privacy concerns affect the government’s data gathering initiatives as well as the efforts of agencies to develop policies that aim to ensure the security and privacy of personal data.

Check Also

General Atomics to Provide Army Data Terminals Under Potential $275M Contract

The U.S. Army has awarded General Atomics a potential two-year, $275M contract to deliver airborne and ground data terminals designed to facilitate satellite communications. The company's aeronautical systems business will also provide program management and equipment maintenance support under the cost-plus-fixed-fee, firm-fixed-price contract, the Department of Defense said Monday.

Don Davidson, Director of Cyber-SCRM Programs at Synopsys, Announced as Panelist for Potomac Officers Club’s 2019 Secure Supply Chain Forum on July 18th

Don Davison, director of Cyber-SCRM Programs at Synopsys, will be featured as a panelist during Potomac Officers Club’s 2019 Secure Supply Chain Forum on July 18th. Register now for the forum right here.