Courtney Tandeciarz, a director at Acumen Solutions, has said government agencies that aim to facilitate engagement with citizens through any channel and quickly respond to their concerns should implement cloud-based platforms.
Tandeciarz wrote how cloud-based tools could help agencies immediately analyze and address an individual’s inquiry as well as track social media engagement.
“If a topic starts trending, agencies can immediately begin posting relevant information for citizens,” she added.
She noted the use of cloud-based platforms could enable agencies to expedite the delivery of “targeted” citizen services by enabling government employees to collaborate and share resources with their colleagues.
“Empowering employees to have that level of collaboration is essential to seamlessly integrate citizen data and interactions so that agencies can ultimately improve their experience,” Tandeciarz added.