Tag Archives: citizen services

ServiceNow’s Jonathan Alboum: Digitized Workflows, Software Asset Mgmt Key to Citizen Services Delivery During Pandemic

Jonathan Alboum Digital Strategist ServiceNow

Jonathan Alboum, principal digital strategist for the federal government at ServiceNow (NYSE: NOW), said  digitizing workflows could help government agencies enable their employees deliver seamless customer experiences to citizens during a crisis. “It’s important to digitize office workflows ahead of time so that those processes can seamlessly transition to telework environments when a crisis hits,” Alboum wrote.

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Red Hat’s David Egts: Open-Source Tech, ‘Light-Touch’ Regulatory Approach Could Help Speed Up AI Adoption

David Egts

David Egts, chief technologist of the North America public sector at Red Hat, said the government could help accelerate the adoption of artificial intelligence through the use of open-source tools and a "light-touch approach to regulating AI."

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Tableau’s Steve Spano Debunks Common Myths About Data Analytics

tableaus-steve-spano-debunks-common-myths-about-data-analytics

Steve Spano, regional vice president for public sector at Tableau, has said there are three misconceptions surrounding data analytics that government agencies should address and break down to leverage data as a strategic asset. One of the myths Spano debunked is that data reporting is hard. Spano wrote that agencies should shift from spreadsheet-centric reporting towards adopting an analytics platform that could enable them to analyze data from disparate sources.

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MuleSoft’s Shad Imam: APIs Could Help Agencies Speed Up Innovation

mulesofts-shad-imam-apis-could-help-agencies-speed-up-innovation

Shad Imam, director of solution engineering for federal region at MuleSoft, told Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), in an interview how government agencies can accelerate the delivery of services and improved experiences to citizens using application programming interfaces.

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Dell EMC Federal’s Cameron Chehreh: AI-Driven Insights Could Help Agencies Improve Service Quality

Cameron Chehreh, chief technology officer of Dell EMC’s federal business, has said government agencies should leverage artificial intelligence in order to generate insights from large amounts of data. “By uncovering deeper and more meaningful insights into data, AI supports agencies’ abilities to make decisions that improve the government’s efficiency and …

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Maximus Completes $400M Purchase of General Dynamics’ Citizen Engagement Centers; Bruce Caswell Quoted

Maximus (NYSE: MMS) has concluded its purchase of federal citizen engagement centers from General Dynamics’ (NYSE: GD) information technology business. Maximus said Tuesday it will report the acquired assets under its U.S. federal services segment and expects the transaction to record $600M to $625M in fiscal 2019 revenue. The Reston, Va.-based government services …

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Acumen Solutions’ Courtney Tandeciarz: Cloud Tech Key to ‘Targeted’ Citizen Service Delivery

Courtney Tandeciarz, a director at Acumen Solutions, has said government agencies that aim to facilitate engagement with citizens through any channel and quickly respond to their concerns should implement cloud-based platforms. Tandeciarz wrote how cloud-based tools could help agencies immediately analyze and address an individual’s inquiry as well as track …

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Publicis.Sapient’s Lynn Lannin, Chad Kelly: Cloud-Based Apps Could Facilitate Gov’t Citizen Services Delivery

Lynn Lannin and Chad Kelly of digital transformation services provider Publicis.Sapient have said developing mobile applications on the cloud could help federal, local and state agencies streamline the delivery of services to citizens. Kelly and Lannin wrote how the 311 contact centers and other cloud-based apps work to help citizens …

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Unisys Gets $219M Contract for Hybrid Cloud Platform to Support Georgia State Gov’t

TYSONS CORNER, VA, August 30, 2018 — Unisys (NYSE: UIS) will deliver a hybrid cloud platform under a potential $219M contract to help the state government of Georgia manage the delivery of citizen services, ExecutiveBiz reported Wednesday. The company said Tuesday it will serve as a cloud broker for the Georgia Technology …

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