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Tag Archives: citizen services

Dell EMC Federal’s Cameron Chehreh: AI-Driven Insights Could Help Agencies Improve Service Quality

Cameron Chehreh, chief technology officer of Dell EMC’s federal business, has said government agencies should leverage artificial intelligence in order to generate insights from large amounts of data. “By uncovering deeper and more meaningful insights into data, AI supports agencies’ abilities to make decisions that improve the government’s efficiency and …

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Maximus Completes $400M Purchase of General Dynamics’ Citizen Engagement Centers; Bruce Caswell Quoted

Maximus (NYSE: MMS) has concluded its purchase of federal citizen engagement centers from General Dynamics’ (NYSE: GD) information technology business. Maximus said Tuesday it will report the acquired assets under its U.S. federal services segment and expects the transaction to record $600M to $625M in fiscal 2019 revenue. The Reston, Va.-based government services …

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Acumen Solutions’ Courtney Tandeciarz: Cloud Tech Key to ‘Targeted’ Citizen Service Delivery

Courtney Tandeciarz, a director at Acumen Solutions, has said government agencies that aim to facilitate engagement with citizens through any channel and quickly respond to their concerns should implement cloud-based platforms. Tandeciarz wrote how cloud-based tools could help agencies immediately analyze and address an individual’s inquiry as well as track …

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Publicis.Sapient’s Lynn Lannin, Chad Kelly: Cloud-Based Apps Could Facilitate Gov’t Citizen Services Delivery

Lynn Lannin and Chad Kelly of digital transformation services provider Publicis.Sapient have said developing mobile applications on the cloud could help federal, local and state agencies streamline the delivery of services to citizens. Kelly and Lannin wrote how the 311 contact centers and other cloud-based apps work to help citizens …

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Unisys Gets $219M Contract for Hybrid Cloud Platform to Support Georgia State Gov’t

TYSONS CORNER, VA, August 30, 2018 — Unisys (NYSE: UIS) will deliver a hybrid cloud platform under a potential $219M contract to help the state government of Georgia manage the delivery of citizen services, ExecutiveBiz reported Wednesday. The company said Tuesday it will serve as a cloud broker for the Georgia Technology …

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Maximus’ Tom Romeo: Outcomes-Based Contracting to Drive Accountability, Collaboration for Gov’t Service Delivery

TYSONS CORNER, VA, Aug. 30, 2017 — Tom Romeo, general manager of the U.S. federal services business at Maximus (NYSE: MMS), has said an outcomes-based contracting model will work to help the federal government bolster delivery of citizen services even with budget constraints, ExecutiveBiz reported Tuesday. Romeo, an inductee into Executive Mosaic’s Wash100 …

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Serco’s Dave Dacquino Talks Business Opportunities, Target Market

TYSONS CORNER, VA, Aug. 7, 2017 — Dave Dacquino, CEO of Serco‘s business operations in North America, has said the company sees business opportunities in the areas of defense, citizen services and transportation. He told ExecutiveBiz in an interview published Wednesday that Serco is also working to enter the market for providing …

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Maximus’ Tom Naughton: Combined Human Assistance, Tech to Drive Citizen Engagement With Gov’t

TYSONS CORNER, VA, May 9, 2017 — Tom Naughton, president of citizen services at Maximus’ (NYSE: MMS) federal business, has said customer service platforms built on artificial intelligence and machine learning will work to drive citizen engagement with government, ExecutiveBiz reported Monday. Naughton wrote in a guest piece published Friday that the …

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Microsoft Inks MOU With India’s Jharkhand State to Explore Tech for Digital Transformation

TYSONS CORNER, VA, Feb. 22, 2017 — A Microsoft (Nasdaq: MSFT) subsidiary in India has entered into an agreement with the government of Jharkhand to deploy cloud, mobile and machine learning technologies in support of the Indian state’s digital transformation initiative, ExecutiveBiz reported Tuesday. The company said Friday the memorandum of understanding aims to …

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Riverbed’s Davis Johnson: Legacy IT a Challenge to Gov’t Agencies

TYSONS CORNER, VA, Aug. 29, 2016 — Davis Johnson, vice president of Riverbed Technology‘s U.S. public sector business, has said government agencies face a challenge in updating legacy information technology systems to address cybersecurity and operational issues, ExecutiveBiz reported Wednesday. Johnson told Nextgov in an interview published Tuesday the risk in …

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