IPsoft’s Bob Beck: Agencies Should Transform Citizen Experience With AI, Cognitive Tech

Bob Beck

Bob Beck, vice president and general manager of IPsoft Government Solutions, has said government agencies should adopt cognitive technologies and other artificial intelligence platforms to facilitate the delivery of services to citizens.

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Beck wrote that virtual cognitive assistants work to automate routine activities and address citizens’ needs in a simultaneous manner without requiring agencies to change their back-end infrastructure.

He called on agencies to reassess the way they deliver services to citizens to address employees’ possible concerns over the introduction of AI tools in government operations.

“Agencies should stress the fact that artificial intelligence tools will unleash the potential for human creativity by redirecting employees from low-level, repetitive tasks to higher-value work,” Beck noted.

“They must rethink how they teach and train employees so people can step into higher-value roles where creativity, innovation and curiosity reign,” he added.

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