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Tag Archives: government employee

Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer Experience

Dan Davis, area vice president for federal civilian sales at Salesforce (NYSE: CRM), has said delivering a seamless service to citizens calls for federal agencies to establish an “omni-channel experience that protects existing agency investments and simply meets agency customers where they are.”

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Deloitte’s Phong Huynh, Raj Yanambakkam: PaaS Could Help Agency Employees Improve Customer Engagement

Phong Huynh and Raj Yanambakkam of Deloitte have said platform as a service could help government agencies attract and retain employees and advance innovation when it comes to customer engagement. Huynh and Yanambakkam wrote that PaaS works to accelerate transformation by allowing agency employees to focus on citizens and relieving …

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IPsoft’s Bob Beck: Agencies Should Transform Citizen Experience With AI, Cognitive Tech

Bob Beck, vice president and general manager of IPsoft Government Solutions, has said government agencies should adopt cognitive technologies and other artificial intelligence platforms to facilitate the delivery of services to citizens. Beck wrote that virtual cognitive assistants work to automate routine activities and address citizens’ needs in a simultaneous …

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