Tag Archives: citizen service

Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer Experience

Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance the customer experience and come up with a customer-centric strategy should start with elevating the employee experience. Peek wrote that "organizations must focus on empowering employees — and they can do so by delivering tools that unlock efficiency, increase transparency and strengthen culture on the cloud."

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Salesforce’s Matt Goodrich: Evolving Cloud Security Helps Agencies Improve Citizen Service Delivery


Matt Goodrich, principal solutions engineer at Salesforce (NYSE: CRM), has said the Federal Risk and Authorization Management Program sets a standardized approach to cloud security in the federal government and its continuous evolution has resulted in agencies starting to realize that the cloud offers better security. Goodrich wrote that agencies now see security as a fundamental part of the development process from the beginning and their level of trust in cloud deployments enables them to quickly develop applications designed to support the needs of employees and citizens.

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Salesforce’s Mike Daniels: Platform, Customer Engagement Keys to Maximize Agency Cloud Investment

Mike Daniels, senior vice president of public sector sales at Salesforce (NYSE: CRM), said government agencies seeking to maximize the benefits of cloud adoption should select the right platform and focus on how they engage with and deliver services to citizens. “Focusing on customer engagement helps program, business and IT …

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IPsoft’s Bob Beck: Agencies Should Transform Citizen Experience With AI, Cognitive Tech

Bob Beck, vice president and general manager of IPsoft Government Solutions, has said government agencies should adopt cognitive technologies and other artificial intelligence platforms to facilitate the delivery of services to citizens. Beck wrote that virtual cognitive assistants work to automate routine activities and address citizens’ needs in a simultaneous …

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VMware’s Tim Merrigan: Agencies Should Centralize IT Operations to Modernize Service Delivery

Tim Merrigan, vice president of state, local and education at VMware (NYSE: VMW), has said government agencies should work to centralize information technology operations in an effort to determine their requirements and change the way they deliver services to citizens. Merrigan wrote that agencies should also acknowledge the role of …

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Tom Romeo, GM of Maximus Federal Services Unit, Inducted Into 2017 Wash100

Executive Mosaic, Tysons Corner, VA March 20, 2017 — Tom Romeo, general manager of the federal services segment at Maximus, has been added to this year’s Executive Mosaic Wash100 for his leadership in digital technology and citizen service delivery. The Wash100 is the premier group of private and public sector executives …

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