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Sutherland’s Teresa Weipert: Omni-Channel Tools to Facilitate Gov’t-Citizen Interactions

Teresa Weipert
Teresa Weipert

TYSONS CORNER, VA, Oct. 24, 2016 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has recommended the use of omni-channel automated engagement platforms to help federal agencies facilitate citizen engagement, ExecutiveBiz reported Thursday.

“Delivering excellent customer service requires using newer technologies, integrating existing tools and platforms and process maps that connect all these elements to deliver results, ” she wrote in an article published Thursday on Nextgov.

The omni-channel platform is designed to deliver a 360-degree view of the customer across a range of work environments and provide metrics and insight in an effort to optimize citizen experience and bolster constituent relationships, she added.

About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. It provides its members an opportunity to learn from peer business executives and government thought leaders while providing an interactive forum to develop key business and partnering relationships. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Executive Mosaic is headquartered in Tysons Corner, VA. www.executivemosaic.com

David Smith
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