TYSONS CORNER, VA, Oct. 24, 2016 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions unit, has recommended the use of omni-channel automated engagement platforms to help federal agencies facilitate citizen engagement, ExecutiveBiz reported Thursday.
“Delivering excellent customer service requires using newer technologies, integrating existing tools and platforms and process maps that connect all these elements to deliver results, ” she wrote in an article published Thursday on Nextgov.
The omni-channel platform is designed to deliver a 360-degree view of the customer across a range of work environments and provide metrics and insight in an effort to optimize citizen experience and bolster constituent relationships, she added.
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