TYSONS CORNER, VA, April 27, 2016 — Teresa Weipert, senior vice president of Sutherland Global Services‘ government solutions business, has stated that government agencies should adapt their culture to engage citizens in support of service delivery transformation efforts, Executive Gov reported Monday.
Weipert wrote in a guest piece published Friday on Nextgov that a citizen engagement strategy should include feedback mechanisms,  intra-agency and interagency cooperation and sharing of best practices, among others.
“If agencies are to focus on the ‘new’ customer service, all employees must be engaged and committed because it is a reflection on the department or agency, ” she said.
About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. It provides its members an opportunity to learn from peer business executives and government thought leaders while providing an interactive forum to develop key business and partnering relationships. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Executive Mosaic is headquartered in Tysons Corner, VA. www.executivemosaic.com
Contact:
David Smith
(703) 226-7002
david.smith@executivemosaic.com
