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Tag Archives: user experience

Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer Experience

Dan Davis, area vice president for federal civilian sales at Salesforce (NYSE: CRM), has said delivering a seamless service to citizens calls for federal agencies to establish an “omni-channel experience that protects existing agency investments and simply meets agency customers where they are.”

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Deloitte’s Phong Huynh, Raj Yanambakkam: PaaS Could Help Agency Employees Improve Customer Engagement

Phong Huynh and Raj Yanambakkam of Deloitte have said platform as a service could help government agencies attract and retain employees and advance innovation when it comes to customer engagement. Huynh and Yanambakkam wrote that PaaS works to accelerate transformation by allowing agency employees to focus on citizens and relieving …

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Deloitte Digital’s Sasa Eric: Cloud Tech Could Help Agencies Transform User Engagement

Sasa Eric, a senior manager at Deloitte Digital, has said there are three factors agencies should consider as they transform operations through cloud adoption and one is the opportunity that cloud offers when it comes to enhancing user experience. Eric wrote that agencies should consider adopting a mix of cloud …

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CAE, Canadian Research Lab to Study Flight Simulator User Experience

TYSONS CORNER, VA, Sept. 14, 2017 — CAE has entered into a partnership with business school HEC Montreal’s research laboratory in Canada to study pilots’ user experience in flight simulators in efforts to build on aviator performance, ExecutiveBiz reported Wednesday. The company said Tuesday it will collaborate with Tech3Lab to utilize big data, …

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