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GSA Unveils Updated Vendor Support Center

The General Services Administration has introduced an updated online platform that offers key resources for existing and prospective contractors under the Multiple Award Schedule program.

The redesigned Vendor Support Center is now searchable and features a new page called the MAS Project Center and three types of locators for the Procurement Contracting Officer, Industrial Operations Analyst and Administrative Contracting Officer, GSA said Wednesday.

“Our goals for this website overhaul were three-fold. One, we wanted to modernize the bedrock technology and make security enhancements, which aligns the new VSC with other websites we’ve updated like GSA Advantage!. Second, we prioritized improving the user experience. And third, we needed to make business process improvements so the website is easier to maintain,” said Rich Carlson, senior program analyst at eBuy.

In November 2020, GSA issued a request for information to collect industry feedback to help inform changes to the website. Respondents pointed to site navigation, plain language and help desk availability as the key areas that need improvement.

Carlson noted that with the updated VSC, users can easily find the help desk and expect a clear navigation design.

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