Tag Archives: CRM

Unanet to Acquire Cosential to Advance CRM Solutions; Craig Halliday, Dan Cornish Quoted

Craig Halliday CEO Unanet

Unanet is acquiring Cosential to provide customers with best-in-class solutions to meet enterprise business management needs such as business development, proposal management, project management, finance, operations and resource management. “Unanet and Cosential share a commitment to our customers and to hard work that results in exceptional outcomes,” said Craig Halliday, CEO of Unanet.

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Salesforce’s Tahera Zamanzada: Cloud Key to Enhancing Customer Experience, Advancing Digital Transformation

Tahera Zamanzada Director Salesforce

Tahera Zamanzada, director of digital strategy for the global public sector at Salesforce (NYSE: CRM), said the COVID-19 pandemic has prompted government agencies to advance digital transformation and deliver better customer service through the adoption of cloud platforms.

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Salesforce’s Teresa Smetzer: AI Could Help Agencies Leverage Data, Expedite Gov’t Service Delivery

salesforces-teresa-smetzer-ai-could-help-agencies-leverage-data-expedite-govt-service-delivery

Teresa Smetzer, vice president of national security programs at Salesforce (NYSE: CRM), has said the adoption of artificial intelligence could help government agencies leverage large volumes of data, allow them to free up employees to focus more on mission-critical issues and accelerate the delivery of services to citizens.

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Salesforce’s Jenny Berarducci: Cloud Tech Could Help Agencies Transform Customer Experience

Jenny Berarducci, regional vice president of customer success at Salesforce (NYSE: CRM), has said a cloud-based tool provides government agencies the capability to improve the customer experience and earn the public’s trust, which is key to any mission. Berarducci wrote about the need for agencies to implement a flexible technology that could enable them to meet current and future needs.

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Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer Experience

Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance the customer experience and come up with a customer-centric strategy should start with elevating the employee experience. Peek wrote that "organizations must focus on empowering employees — and they can do so by delivering tools that unlock efficiency, increase transparency and strengthen culture on the cloud."

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Salesforce’s Rob Stein: Cloud Key to Agency Service Delivery, Mission Achievement

salesforces-rob-stein-cloud-key-to-agency-service-delivery-mission-achievement

Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), has said the adoption of cloud could help government agencies deliver improved services to citizens and carry out their missions. “Cloud can co-exist with legacy infrastructure to unlock data that resides in back-office systems, deliver it across the enterprise and provide the agility needed to make it highly applicable to just about any mission need,” Stein wrote.

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MuleSoft’s Shad Imam: APIs Could Help Agencies Speed Up Innovation

mulesofts-shad-imam-apis-could-help-agencies-speed-up-innovation

Shad Imam, director of solution engineering for federal region at MuleSoft, told Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), in an interview how government agencies can accelerate the delivery of services and improved experiences to citizens using application programming interfaces.

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Salesforce’s Matt Goodrich: Evolving Cloud Security Helps Agencies Improve Citizen Service Delivery

salesforces-matt-goodrich-evolving-cloud-security-helps-agencies-improve-citizen-service-delivery

Matt Goodrich, principal solutions engineer at Salesforce (NYSE: CRM), has said the Federal Risk and Authorization Management Program sets a standardized approach to cloud security in the federal government and its continuous evolution has resulted in agencies starting to realize that the cloud offers better security. Goodrich wrote that agencies now see security as a fundamental part of the development process from the beginning and their level of trust in cloud deployments enables them to quickly develop applications designed to support the needs of employees and citizens.

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Salesforce’s Casey Coleman: Citizens, Employees, Partners Key to Transforming Gov’t Services With Cloud

Casey Coleman, senior vice president of global government solutions at Salesforce (NYSE: CRM) and a two-time Wash100 award winner, has said agencies should treat citizens as customers, empower employees and build strategic partnerships on the cloud to facilitate the delivery of government services and transform missions. She wrote that treating citizens as customers allows agencies to operate “outside-in” and helps them create a “coalition of yes” or an environment that encourages citizens to be more involved.

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