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Tag Archives: CRM

Salesforce’s Dan Davis: Agencies Should Empower Employees to Deliver Seamless Customer Experience

Dan Davis, area vice president for federal civilian sales at Salesforce (NYSE: CRM), has said delivering a seamless service to citizens calls for federal agencies to establish an “omni-channel experience that protects existing agency investments and simply meets agency customers where they are.”

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Salesforce Sees Growth Amid Digital Transformation Efforts in Government, Industry; Marc Benioff Quoted

Salesforce (NYSE: CRM) CEO Marc Benioff has said the growing interest in technology that can support digital transformation initiatives across the government and industry is a key growth driver for the cloud computing software provider, CNBC reported Tuesday.

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Hitachi Vantara Names Jonathan Martin as CMO, Kristin Machacek Leary as Chief HR Officer

Hitachi Vantara has announced the appointment of Jonathan Martin, a nearly two-decade marketing veteran in the technology industry, as chief marketing officer and Kristin Machacek Leary, a more than 25-year human resources leader, as chief HR officer. Leary and Martin will report to Scott Kelly, chief operating officer and chief …

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Salesforce’s Mike Daniels: Platform, Customer Engagement Keys to Maximize Agency Cloud Investment

Mike Daniels, senior vice president of public sector sales at Salesforce (NYSE: CRM), said government agencies seeking to maximize the benefits of cloud adoption should select the right platform and focus on how they engage with and deliver services to citizens. “Focusing on customer engagement helps program, business and IT …

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