He wrote that multicloud platforms could enable agencies to manage, store and analyze data to generate insights and facilitate the decision-making process while allowing their employees to shift their focus from repetitive tasks to higher-level IT activities.
“If an agency can leverage the automation that comes with cloud to store and replicate data and then make sure that data is backed up and protected, the agency can enable those individuals to focus on true data analysis, data science and data discovery,” Maday noted.
He said some agencies are supporting those innovators as “pathfinders” and “scouts” who are developing creative approaches to enhance citizen services and address other challenges.
Maday also called on agencies to seek new approaches to put to use the interest and skills of innovators and manage the risks associated with implementing new processes.
“They must be able to rapidly test, experiment, iterate and change direction if one of those innovative opportunities doesn’t pan out — and keep testing until they discover something that works,” he added.