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VMware’s Tim Merrigan: Agencies Should Centralize IT Operations to Modernize Service Delivery

Tim Merrigan

Tim Merrigan, vice president of state, local and education at VMware (NYSE: VMW), has said government agencies should work to centralize information technology operations in an effort to determine their requirements and change the way they deliver services to citizens.

Merrigan wrote that agencies should also acknowledge the role of IT teams in helping the former carry out their missions.

Storage, networking and software-defined computing are some of the areas that IT teams should first look at when centralizing and transitioning government services to cloud environments, he noted.

He advised IT organizations to identify the “performance-level expectations” of agencies based on seasonal changes in demand for managing applications and other workloads across public and private clouds and on-premises data centers.

Merrigan also called on IT managers to update the skills of their staff by “rotating their employees through different roles and positions to give them exposure to other aspects of the business.”

“This approach re-energizes employees who might have been in government for a long time, teaches them new skill sets and enhances their awareness of all the moving parts that go into delivering IT services,” he added.

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