Jenny Berarducci, regional vice president of customer success at Salesforce (NYSE: CRM), has said a cloud-based tool provides government agencies the capability to improve the customer experience and earn the public’s trust, which is key to any mission. Berarducci wrote about the need for agencies to implement a flexible technology that could enab...
Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance the customer experience and come up with a customer-centric strategy should start with elevating the employee experience. Peek wrote that "organizations must focus on empowering employees — and they c...
Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), has said the adoption of cloud could help government agencies deliver improved services to citizens and carry out their missions. “Cloud can co-exist with legacy infrastructure to unlock data that resides in back-office systems, deliver it across the enterp...
Matt Goodrich, principal solutions engineer at Salesforce (NYSE: CRM), has said the Federal Risk and Authorization Management Program sets a standardized approach to cloud security in the federal government and its continuous evolution has resulted in agencies starting to realize that the cloud offers better security. Goodrich wrote that agencies no...
Casey Coleman, senior vice president of global government solutions at Salesforce (NYSE: CRM) and a two-time Wash100 award winner, has said agencies should treat citizens as customers, empower employees and build strategic partnerships on the cloud to facilitate the delivery of government services and transform missions. She wrote that treating ci...
Salesforce (NYSE: CRM) has agreed to buy Vlocity, a San Francisco-based cloud and mobile software provider, for approximately $1.33B. The transaction is expected to be finalized in the second quarter of fiscal 2021, subject to the waiting period’s expiration under the Hart-Scott-Rodino Antitrust Improvements Act and other customary closing condit...
Enterprise software provider Skuid has partnered with Carahsoft Technology and Salesforce (NYSE: CRM) to help three U.S. defense agencies and a large civilian agency update applications. Skuid said Thursday it received four government contracts to support the customers in app development and modernization initiatives....
McLean, Va.-based information technology services contractor Steampunk has appointed industry leaders Max Licht, Joe Nizhnikov, Brandon Feather and Mike Fischer to lead its federal civilian sector and Salesforce practice....
Dave Rey, executive vice president of North American public sector sales at Salesforce (NYSE: CRM) and a two-time Wash100 winner, has been named president of the company's global public sector business, GovCon Wire has learned....
Salesforce (NYSE: CRM) has finalized its acquisition of Tableau Software for approximately $15.7B in a push to expand capabilities to help customers advance their digital transformation efforts and generate insights from data....
