Barton Ledford, former chief technology officer at software as a service provider Fonteva, was tapped by B3 Group to lead its Salesforce practice, which covers work in support of the Department of Veterans Affairs. The two-decade technology industry veteran will oversee a Center of Excellence established to support VA’s digital transformation ...
Christopher Radich, regional vice president of public sector digital strategy at Salesforce (NYSE: CRM), said government agencies seeking to reduce their dependence on custom code and improve customer service should develop and implement a multicloud strategy that includes a combination of software-as-a-service, infrastructure-as-a-service and...
Salesforce (NYSE: CRM) has wrapped up its acquisition of Slack Technologies for approximately $27.7 billion in a transaction that will create a single digital platform for enterprise communications and collaboration. “Together we’ll define the future of enterprise software, creating the digital HQ that enables every organization to deliver custo...
Thomas Saracene, senior director of digital transformation in the global public sector business at Salesforce (NYSE: CRM), said government agencies looking to advance digital engagement to improve citizen experience should take a customer-centric approach. “Digital engagement should be informed by data and designed around the customer, not around ...
John Frank, vice president of collaborative AI for industries at Salesforce (NYSE: CRM), said agencies seeking to derive insights from unstructured data should understand the potential benefits of adopting collaborative artificial intelligence. “For algorithms that combine human and machine processing, collaborative AI tightens the feedback loop s...
Greg Brundidge, vice president and business development executive for defense at Salesforce (NYSE: CRM), said the Department of Department needs a unified platform as it works to transform talent management and the experience for military and civilian employees. Brundidge discussed how a unified system like Salesforce Customer 360 could help DOD ove...
Mike Rosa and Alicia Rosenbaum of Salesforce (NYSE: CRM) said government agencies seeking to protect users and data in the cloud should adopt a zero trust framework. Under the zero trust model, an individual “seeking information is authenticated every step of the way, data is isolated and protected, and administrators have the ability to audit...
Tiffani Bova, global customer growth and innovation evangelist at Salesforce (NYSE: CRM), said government agencies looking to simplify interactions with citizens should use technology to advance digital engagement. “Agencies should leverage technology to transform user experiences and meet citizen needs, especially in emergencies such as the coron...
Rod Bremby, senior director and industry executive for health and human services for global public sector at Salesforce (NYSE: CRM), said health agencies should reevaluate the customer experience in this pandemic crisis by seeking customer feedback, identifying service limitations and working with interagency partners to come up with a unified appro...
Kristen Sanders and Jennifer Ward of Salesforce (NYSE: CRM) said adopting an integrated platform as part of digital transformation efforts could help government agencies improve citizen experience and empower employees to carry out their jobs. “Delivering public-sector services through modern and connected digital channels allows agencies to addre...
