Paul Tatum, executive vice president of solution engineering at Salesforce (NYSE: CRM), said government agencies looking to accelerate efforts to meet customer needs should prioritize information technology modernization while ensuring the adoption of secure platforms and having a strong partner ecosystem.
“By leveraging modern technologies, agencies can quickly deploy secure, customer-centric applications in weeks, instead of months or years,” Tatum wrote.
“But to achieve this, they’ll need to prioritize IT modernization efforts that focus on their platform, integration and security,” he added.
Tatum said selecting an IT platform calls for government leaders to understand and assess the ecosystem of that platform and some of the questions they can ask, for instance, are the number of independent software companies that are developing innovative apps and the frequency of adding new capabilities to the platform.
“When evaluating IT platforms, it is vital for government leaders to understand the holistic platform, its capabilities and how it will meet an agency’s needs,” he added.
Tatum said agencies pursuing IT modernization initiatives should integrate into the business process capabilities that would facilitate collaboration between employees and partners and enable staff to work and communicate from anywhere.
He discussed how Slack, which has a Moderate-impact-level certification under the Federal Risk and Authorization Management Program, could enable agencies to advance collaboration and support their missions. He also mentioned Salesforce’s Customer 360 and Government Cloud Plus platforms and how they could help government organizations meet compliance and security requirements.