Deloitte Digital’s Sasa Eric: Cloud Tech Could Help Agencies Transform User Engagement

Sasa Eric

Sasa Eric, a senior manager at Deloitte Digital, has said there are three factors agencies should consider as they transform operations through cloud adoption and one is the opportunity that cloud offers when it comes to enhancing user experience.

Eric wrote that agencies should consider adopting a mix of cloud platforms to meet their requirements and help employees understand the benefits of cloud-based tools.

He cited the infrastructure as a service, platform as a service and software as a service as the components of a “cloud pyramid” and the potential advantage of leveraging the SaaS layer.

He noted how the combination of PaaS and SaaS offerings with agile methods could help agencies transform user engagement through applications and called on agencies to have a shared responsibility with their cloud service providers when it comes to cloud management.

“Agencies should work with their CSP(s) to determine where accountability for protecting applications and data resides, and take steps to extend agency security capabilities beyond what the CSP provides,” Eric added.

Eric also mentioned that cloud offers agencies an opportunity to update their infrastructure and centralize data protection, identity management and security compliance.

Check Also

Leonardo DRS

Leonardo DRS Secures $250M Army Tactical Terminal Replacement Contract

Leonardo DRS has been awarded a five-year, $250M contract to replace the U.S. Army's satellite communications terminals designed for tactical users. The contractor will help the Army replace the terminals that are set for decommissioning in fiscal year 2025, the Department of Defense said Wednesday.

Vicki Schmanske President Leidos Intell Group

Leidos Books Potential $960M CBP Software Dev’t BPA; Vicki Schmanske Quoted

Leidos (NYSE: LDOS) has received a potential five-year, $960M blanket purchase agreement to develop software to support the Customs and Border Protection’s traveler vetting procedures.