Tag Archives: service delivery

Salesforce’s Darryl Peek: Agencies Should Empower Employees to Improve Customer Experience

Darryl Peek, senior manager of global government solutions at Salesforce's (NYSE: CRM) public sector, has said agencies seeking to enhance the customer experience and come up with a customer-centric strategy should start with elevating the employee experience. Peek wrote that "organizations must focus on empowering employees — and they can do so by delivering tools that unlock efficiency, increase transparency and strengthen culture on the cloud."

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Salesforce’s Rob Stein: Cloud Key to Agency Service Delivery, Mission Achievement

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Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), has said the adoption of cloud could help government agencies deliver improved services to citizens and carry out their missions. “Cloud can co-exist with legacy infrastructure to unlock data that resides in back-office systems, deliver it across the enterprise and provide the agility needed to make it highly applicable to just about any mission need,” Stein wrote.

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Salesforce’s Casey Coleman: Citizens, Employees, Partners Key to Transforming Gov’t Services With Cloud

Casey Coleman, senior vice president of global government solutions at Salesforce (NYSE: CRM) and a two-time Wash100 award winner, has said agencies should treat citizens as customers, empower employees and build strategic partnerships on the cloud to facilitate the delivery of government services and transform missions. She wrote that treating citizens as customers allows agencies to operate “outside-in” and helps them create a “coalition of yes” or an environment that encourages citizens to be more involved.

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Natasha McLean Named Managing Director of Serco’s Canadian Arm; Dave Dacquino Quoted

Natasha McLean, a 17-year veteran of Serco Inc., has been appointed managing director of the professional and technology services contractor’s Canadian business. McLean will report to David Cummins, a senior vice president at Serco Inc., and oversee business development strategies and all operations across defense, citizen services and transportation sectors …

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VMware’s Tim Merrigan: Agencies Should Centralize IT Operations to Modernize Service Delivery

Tim Merrigan, vice president of state, local and education at VMware (NYSE: VMW), has said government agencies should work to centralize information technology operations in an effort to determine their requirements and change the way they deliver services to citizens. Merrigan wrote that agencies should also acknowledge the role of …

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LMI Makes Set of Exec Appointments Under New Operating Model

LMI has made a series of executive appointments in support of a newly implemented operating model that seeks to further develop business and services for the public sector. LMI said Wednesday the operating model is part of a five-year strategic plan to set up three organizations that will focus on business …

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Tom Romeo Sees Industry, Govt Opportunity in Citizen-Centric Service Delivery

TYSONS CORNER, VA April 2, 2015 — Executive Mosaic — Maximus (NYSE: MMS) Federal Services President Thomas Romeo has urged companies to continue sharing their commercial successes and best practices with the public sector so that consumers can enjoy the same level of service delivery, ExecutiveBiz reported Wednesday. The executive wrote in an …

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