TYSONS CORNER, VA, Dec. 22, 2016 â Volunteers for theÂ North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘sÂ contact center platform to answer children’s calls from around the world, GovCon Executive reported Monday.
The company said Dec. 15 itsÂ Avaya Customer EngagementÂ system will work to power the 23-hour NORADÂ Tracks Santa hotline to take calls from children regarding Santa Clause’s Christmas eve trip.
âAvaya Government Solutions is pleased to help the North American Aerospace Defense Command keep the NORAD Tracks Santa tradition alive for Santa fans around the globe, â said Jerry Dotson, vice president at Avayaâs government solutionsÂ sector.
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