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Avaya Contact Center Tech to Power NORAD Tracks Santa Hotline; Jerry Dotson Comments

Jerry Dotson

TYSONS CORNER, VA, Dec. 22, 2016 — Volunteers for the North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘s contact center platform to answer children’s calls from around the world, GovCon Executive reported Monday.

The company said Dec. 15 its Avaya Customer Engagement system will work to power the 23-hour NORAD Tracks Santa hotline to take calls from children regarding Santa Clause’s Christmas eve trip.

“Avaya Government Solutions is pleased to help the North American Aerospace Defense Command keep the NORAD Tracks Santa tradition alive for Santa fans around the globe, ” said Jerry Dotson, vice president at Avaya’s government solutions sector.

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