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Tag Archives: Jerry Dotson

Avaya Contact Center Tech to Support ‘NORAD Tracks Santa’ Program; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 15, 2017 — Avaya will support the North American Aerospace Defense Command‘s annual program to track “Santa Claus” during Christmas with a contact center platform that will work to accommodate calls from the public, ExecutiveBiz reported Wednesday. The company said Tuesday the Avaya Customer Engagement technology will help volunteers on …

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Avaya, Collab9 Offer Unified Comms Service to Fed Agencies; Jerry Dotson Comments

TYSONS CORNER, VA, Nov. 9, 2017 — An Avaya business unit has expanded its partnership with collab9 to deliver Federal Risk and Authorization Management Program-authorized unified communications services to the federal government, ExecutiveBiz reported Oct. 25. Avaya Government Solutions and collab9 will jointly provide a UC product to federal customers in support …

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Avaya Gets FedRAMP ATO for Unified Comms Product; Jerry Dotson Comments

TYSONS CORNER, VA, Oct. 27, 2017 — An Avaya business unit has secured certification under the Federal Risk and Authorization Management Program for its unified communications technology in partnership with Collab9, ExecutiveBiz reported Oct. 19. Avaya Government Solutions received FedRAMP authority-to-operate at moderate impact level to offer its Aura Communication Manager UC product …

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Avaya Contact Center Tech to Power NORAD Tracks Santa Hotline; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 22, 2016 — Volunteers for the North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘s contact center platform to answer children’s calls from around the world, GovCon Executive reported Monday. The company said Dec. 15 its Avaya Customer Engagement system will work to power the 23-hour NORAD Tracks Santa hotline …

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Jerry Dotson, Mark Castleman Take New VP Roles at Avaya

Avaya has named Jerry Dotson, former vice president for civilian sales, as the new VP for civilian and advanced programs within the company’s government solutions business. Dotson will oversee the design and implementation of communication services to support the various operations of Avaya government customers, the company said Thursday. Avaya also appointed Mark …

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