Tag: contact center

Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen ExperienceNews

Talkdesk’s James Ward: Cloud-Based Contact Center Backed by AI, Analytics Could Help Improve Citizen Experience

James Ward, vice president of regulated industries at Talkdesk, said agencies seeking to transform the contact center to improve the
HUD Begins IT Modernization CoE Phase 2 Through Three RFQsNews

HUD Begins IT Modernization CoE Phase 2 Through Three RFQs

The Department of Housing and Urban Development and the General Services Administration have released three requests for quotes as part…
Maximus to Provide Gov’t Contact Center Support Via GSA IT Schedule 70 SINPress Releases

Maximus to Provide Gov’t Contact Center Support Via GSA IT Schedule 70 SIN

TYSONS CORNER, VA, November 7, 2018 — A Maximus (NYSE: MMS) business unit has secured a position on the special item
GSA Unveils 12 Awardees for USDA’s Centers of Excellence Phase II; Emily Murphy QuotedContract Awards

GSA Unveils 12 Awardees for USDA’s Centers of Excellence Phase II; Emily Murphy Quoted

The General Services Administration has awarded contracts to 12 companies to support the Department of Agriculture’s information technology modernization efforts
Avaya Contact Center Tech to Support ‘NORAD Tracks Santa’ Program; Jerry Dotson CommentsPress Releases

Avaya Contact Center Tech to Support ‘NORAD Tracks Santa’ Program; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 15, 2017 — Avaya will support the North American Aerospace Defense Command‘s annual program to track “Santa Claus”
Serco to Use Content Guru Contact Center Platform for Gov’t Customer ServicePress Releases

Serco to Use Content Guru Contact Center Platform for Gov’t Customer Service

TYSONS CORNER, VA, May 10, 2017 — Serco will collaborate with Content Guru to deliver the latter’s storm cloud-based communications integration
CenturyLink Lands GSA Contract for VoIP Services at FAS; Erich Sanchack CommentsPress Releases

CenturyLink Lands GSA Contract for VoIP Services at FAS; Erich Sanchack Comments

TYSONS CORNER, VA, April 11, 2017 — CenturyLink (NYSE: CTL) has secured a potential $6 million contract from the General
Avaya Contact Center Tech to Power NORAD Tracks Santa Hotline; Jerry Dotson CommentsPress Releases

Avaya Contact Center Tech to Power NORAD Tracks Santa Hotline; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 22, 2016 — Volunteers for the North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘s contact center
Avaya Acquires Israeli Cloud Firm ITNavigator; Gary Barnett CommentsM&A Activity

Avaya Acquires Israeli Cloud Firm ITNavigator; Gary Barnett Comments

Avaya Inc. (NYSE: AV) has completed the acquisition of Israel based ITNavigator as Avaya looks to expand its cloud-based offerings with