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Tag Archives: contact center

HUD Begins IT Modernization CoE Phase 2 Through Three RFQs

The Department of Housing and Urban Development and the General Services Administration have released three requests for quotes as part of the second phase of HUD’s information technology modernization through the Centers of Excellence program.

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Maximus to Provide Gov’t Contact Center Support Via GSA IT Schedule 70 SIN

TYSONS CORNER, VA, November 7, 2018 — A Maximus (NYSE: MMS) business unit has secured a position on the special item number for contact center technologies under the General Services Administration‘s IT Schedule 70 vehicle, ExecutiveBiz reported Tuesday. The company said Monday Maximus Federal is the first awardee on SIN 132-20 for …

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GSA Unveils 12 Awardees for USDA’s Centers of Excellence Phase II; Emily Murphy Quoted

The General Services Administration has awarded contracts to 12 companies to support the Department of Agriculture’s information technology modernization efforts under the second phase of the Centers of Excellence program. USDA serves as the first “lighthouse” agency for the CoE program and the Phase II awards came two months after …

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Avaya Contact Center Tech to Support ‘NORAD Tracks Santa’ Program; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 15, 2017 — Avaya will support the North American Aerospace Defense Command‘s annual program to track “Santa Claus” during Christmas with a contact center platform that will work to accommodate calls from the public, ExecutiveBiz reported Wednesday. The company said Tuesday the Avaya Customer Engagement technology will help volunteers on …

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Serco to Use Content Guru Contact Center Platform for Gov’t Customer Service

TYSONS CORNER, VA, May 10, 2017 — Serco will collaborate with Content Guru to deliver the latter’s storm cloud-based communications integration platform to provide contact center support for the public sector, ExecutiveBiz reported Tuesday. The platform will work to streamline communications from the public through social media, email, SMS, voice and …

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CenturyLink Lands GSA Contract for VoIP Services at FAS; Erich Sanchack Comments

TYSONS CORNER, VA, April 11, 2017 — CenturyLink (NYSE: CTL) has secured a potential $6 million contract from the General Services Administration for hosted contact center and voice over internet protocol services to the Federal Acquisition Service, ExecutiveBiz reported Monday. The company said Monday the contract awarded through the IT Schedule 70 vehicle …

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Avaya Contact Center Tech to Power NORAD Tracks Santa Hotline; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 22, 2016 — Volunteers for the North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘s contact center platform to answer children’s calls from around the world, GovCon Executive reported Monday. The company said Dec. 15 its Avaya Customer Engagement system will work to power the 23-hour NORAD Tracks Santa hotline …

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Avaya Acquires Israeli Cloud Firm ITNavigator; Gary Barnett Comments

Avaya Inc. (NYSE: AV) has completed the acquisition of Israel based ITNavigator as Avaya looks to expand its cloud-based offerings with social media, management and reporting technologies. Avaya intends for the acquisition to address the social media requirements of customers, grow its reporting and monitoring services, as well as enhance the …

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