Tag Archives: Avaya Customer Engagement

Avaya Contact Center Tech to Support ‘NORAD Tracks Santa’ Program; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 15, 2017 — Avaya will support the North American Aerospace Defense Command‘s annual program to track “Santa Claus” during Christmas with a contact center platform that will work to accommodate calls from the public, ExecutiveBiz reported Wednesday. The company said Tuesday the Avaya Customer Engagement technology will help volunteers on …

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Avaya Contact Center Tech to Power NORAD Tracks Santa Hotline; Jerry Dotson Comments

TYSONS CORNER, VA, Dec. 22, 2016 — Volunteers for the North American Aerospace Defense Command’s Santa hotline will utilize Avaya‘s contact center platform to answer children’s calls from around the world, GovCon Executive reported Monday. The company said Dec. 15 its Avaya Customer Engagement system will work to power the 23-hour NORAD Tracks Santa hotline …

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