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Maximus’ Tom Romeo: Govt to Pattern ‘Citizen Journey’ on Commercial Customer Experience

Tom Romeo
Tom Romeo

TYSONS CORNER, VA, February 25, 2016 — Tom Romeo, president of Maximus‘ (NYSE: MMS) federal services business, has said the government continues to explore ways to bolster the “citizen journey” in public services through lessons learned from commercial customer experiences.

“Agencies and their industry partners need to examine this all the way from the business process through the technology solutions and how that all integrates together to make the citizen’s journey as productive and positive as possible, “ Romeo told ExecutiveBiz in an interview published Wednesday.

He also discussed how collaboration between agencies and between government and industry partners will help push forward desired changes in IT acquisitions.

About Executive Mosaic: Founded in 2002, Executive Mosaic is a leadership organization and media company. It provides its members an opportunity to learn from peer business executives and government thought leaders while providing an interactive forum to develop key business and partnering relationships. Executive Mosaic offers highly coveted executive events, breaking business news on the Government Contracting industry, and delivers robust and reliable content through seven influential websites and four consequential E-newswires. Executive Mosaic is headquartered in Tysons Corner, VA. www.executivemosaic.com

David Smith
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