Customer experience, or CX, is increasingly appearing on agency leaders’ priority lists. Dana Chisnell, executive director for the Customer Experience…
Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration,…
Jeffery McLaughlin, Senior Vice President of Radiant Digital, Moderates at POC’s CX Imperative Forum
Join Jeffery McLaughlin and other esteemed leaders at the CX Imperative Forum to learn more about the power of digital
At peak overload, the Department of Homeland Security reportedly administered 190 million hours’ worth of forms and data collection from the
As the federal government continues to ramp up its digital transformation efforts, customer experience is becoming an increasingly important priority.
