TYSONS CORNER, VA, Oct. 24, 2016 — Tom Romeo, president of the federal services business at Maximus (NYSE: MMS), has noted that the integration of digital content and technology across channels could drive the service delivery of government organizations, ExecutiveBiz reported Thursday.
He wrote in an article published Oct. 17 that the creation of an advanced citizen engagement model with support from the next administration is vital for the government’s public engagement modernization efforts.
“Delivering the next era of citizen engagement is not about just making new technologies available to the public, ” he said.
“It is also about providing an experience that is integrated, user-friendly, and allows the public to get their problem solved via their channel of choice.”
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