TYSONS CORNER, VA, Oct. 24, 2016 â Tom Romeo, president of the federal services business at MaximusÂ (NYSE: MMS), has notedÂ that the integrationÂ of digital content and technology across channels could drive the service delivery ofÂ government organizations, ExecutiveBiz reported Thursday.
He wroteÂ in an article published Oct. 17Â that the creation of anÂ advanced citizen engagement model with support from the next administration is vital for the government’s publicÂ engagement modernizationÂ efforts.
“Delivering the next era of citizen engagement is not about just making new technologies available to the public, ” he said.
“It is also about providing an experience that is integrated, user-friendly, and allows the public to get their problem solved via their channel of choice.”
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