- Tyler Technologies has appointed Franklin Williams as chief AI officer and Ryan O’Connor as chief transactions officer
- The company created the new executive roles to support the evolving needs of public sector clients
- The 2026 FedCiv Summit on Oct. 29 will explore AI, cybersecurity, cloud and more
Tyler Technologies has promoted industry executives Franklin Williams and Ryan O’Connor to the newly created roles of chief artificial intelligence officer and chief transactions officer, respectively, as part of the company’s efforts to advance its growth strategy and support the evolving requirements of public sector clients.
Tyler’s creation of new executive roles focused on AI and transactions highlights the growing importance of technology modernization across government. Attend the 2026 FedCiv Summit on Oct. 29 and hear leaders discuss AI, data and cloud infrastructure, cybersecurity, workforce enablement and enterprisewide modernization initiatives. Register now!
In a statement published Thursday, Tyler President and CEO Lynn Moore said the new roles reflect the company’s focus on AI and payments as key growth areas.
“I am confident that these leaders will help our teams focus on continuous innovation and collaboration to best serve Tyler’s clients and team members,” Moore added.
Who Is Franklin Williams?
Williams most recently served as president of Tyler’s data and insights division.
As CAIO, Williams will lead a newly formed AI organization focused on integrating AI capabilities into Tyler’s products, internal workflows and operations. The organization will also establish shared AI platforms and standards, help drive AI adoption and support go-to-market efforts across business units.
He joined Tyler Technologies in 2018 through the company’s acquisition of Socrata. He previously served as deputy chief technology officer.
Before Socrata, he spent nine years at Microsoft, where he served as a senior program manager lead.
Who Is Ryan O’Connor?
O’Connor is a former senior vice president of payment strategy and operations at Tyler.
In his new role, O’Connor will continue advising the executive leadership team on transactions growth, lead vendor partnerships and oversee Tyler’s payments and transactions strategy.
He joined Tyler in 2025, bringing three decades of experience in the payments and software-as-a-service markets.
He held senior leadership positions at EverCommerce, North, Elavon and Paysafe. O’Connor also served as co-founder and CEO of Epic Processing.
What Is Tyler Technologies?
Tyler Technologies is a Plano, Texas-based technology company that provides data and insights, AI, cybersecurity, payments, platform technologies and productivity tools for federal, state and local government agencies to help improve operations and service delivery.
The company serves clients in all 50 states, Canada, the Caribbean, Australia and other international locations.
Tyler Technologies leaders recently discussed how communications and incremental changes could help federal agencies align modernization efforts with mission requirements and achieve sustainable outcomes.
