TTEC said Wednesday it expects the transaction to conclude in the first quarter of 2022, subject to the Federal Trade Commission’s competition clearance process and other customary closing conditions.
“Citizen experience for the public sector is a core component of TTEC’s vision, and this transaction will accelerate our growth in this rapidly expanding market,” said Ken Tuchman, chairman and CEO of TTEC.
TTEC said it will combine its TTEC Digital, TTEC Engage and other customer experience technology platforms with Faneuil’s assets to meet public sector needs and opportunities related to emergent infrastructure citizen response systems, fleet management, mobility, health care exchanges, congestion management and labor and social benefits delivery.
Faneuil CEO Anna Van Buren and a part of her management team will be joining TTEC to operate the acquired platform and continue providing support under service agreements signed at closing.
Tuchman said the combined public sector CX assets position the company to advance its strategy of teaming up with governments worldwide to deliver digital and secure citizen experiences at scale, specifically in the areas of transportation, health care and infrastructure.
Elsevier highlights growing impact of geopolitical tensions on research Governments face tension between security priorities and open science goals AI…
Deltek’s 2026 GovCon Clarity Report found contractors accelerating operations and AI adoption while struggling to maintain profitability and control. Kevin…
Quiet Professionals, Spathe Systems rebrand as Endurion. New platform combines intelligence, operations and mission technology support. Endurion launches following recent…
John Roese, global chief technology officer and chief artificial intelligence officer at Dell Technologies, said government agencies seeking to advance…
Stockholders of semiconductor foundry SkyWater Technology have approved the company’s merger with quantum computing company IonQ. Quantum computing and post-quantum…
