Salesforce’s Rob Stein: Cloud Key to Agency Service Delivery, Mission Achievement

Jeff Brody
Rob Stein

Rob Stein, senior vice president for North America public sector at Salesforce (NYSE: CRM), has said the adoption of cloud could help government agencies deliver improved services to citizens and carry out their missions.

“Cloud can co-exist with legacy infrastructure to unlock data that resides in back-office systems, deliver it across the enterprise and provide the agility needed to make it highly applicable to just about any mission need,” Stein wrote.

He cited the Department of Defense’s use of cloud-based platform as a service and software as a service to manage recruitment and other processes and how the Department of Agriculture helps farmers gain access to loan information, identify service centers and file grant applications through its cloud application, Farmers.gov.

Stein noted that several state and local government agencies have implemented cloud-based programs to facilitate loans processing, outreach and engagement, benefits management and service delivery, among others. These include the Minnesota Housing, the 311 City Services Call Center of the City of Chicago and the LA Metro’s TAP Transit Smart Card Program.

“The use of PaaS and SaaS will continue to accelerate government agencies’ ability to change the way they operate so they can be more effective, deliver better services and achieve their mission,” Stein noted.

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