Kevin Richards, vice president and head of U.S. government relations at SAP (NYSE: SAP), has said using data could help agencies track and understand the effectiveness of platforms.
“Quick feedback — ideally, in real time — is a key factor in being flexible enough to make changes from an operational standpoint, and the emphasis on sharing more federal data is giving agencies the ability to make a transitional and transformational shift in terms of understanding the customer experience and delivering government services,” Richards wrote.
He said industry should work with the government to determine how certain products could benefit citizens. He cited the efforts of SAP’s government relations team in informing congressional leaders of the role of data and technology in addressing the opioid epidemic, climate change, world hunger, sustainability and other societal challenges.
Richards also mentioned data analytics and how it helps state and local government agencies address unemployment, reduce infant mortality and track federal appropriations, among others.
“By using data to track and understand outcomes, the government can demonstrate the kind of value that its constituents demand,” Richards added.