IBM and Amtrak signed a services agreement to extend their 15-year-old partnership. IBM will manage much of the railroad’s IT infrastructure, including its data center operations, security services, asset management and help desk. The agreement comes on the heels of IBM opening its Global Rail Innovation Center in China, designed as a worldwide prototype solution for intelligent rail system management.
As part of the agreement IBM will handle security services, reservation asset management and desktop support for Amtrak’s 19, 000 employees and 28.7 million annual passengers. In addition, IBM will manage the infrastructure for Amtrak’s system.
Terms of the deal were not disclosed.