Verizon will also help the SSA transition to an advanced multiprotocol label switching (MPLS) network platform. MPLS will be used to connect the the SSA with outside business partners. A similar network infrastructure will be used for internal transactions at the SSA. Under the renewed contract Verizon will provide around-the-clock network service from two operation centers and has also sought the help of Verizon engineer personnel with updating SSANet.
SSANet is used for all aspects of work around the US and in 20 countries by Social Security employees ranging from registering disability claims to conference calls.