Hello, Guest!

Tag: Karen Howard

Experts Discuss Shifting Strategies for CX Optimization in Federal GovernmentEvents

Experts Discuss Shifting Strategies for CX Optimization in Federal Government

In 2021, President Biden issued an Executive Order calling on agencies to elevate the experience of individuals using government services. Since…
Karen Howard, IRS Executive Director of the Office of Online Services, to Speak at the CX Imperative ForumArticles

Karen Howard, IRS Executive Director of the Office of Online Services, to Speak at the CX Imperative Forum

Want to know how the government harnesses technology to improve human-centered design while advancing transparency, eliminating inequitable barriers, and safeguarding