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Executive Mosaic, the preeminent media, events and membership organization of the government contracting sector, is proud to announce the winners of the prestigious 2024 Wash100 Award. Each year, Executive Mosaic’s coveted Wash100 Award recognizes the most promising and outstanding executives to watch in the coming year. Read below for the full l...
Public engagement is a regular part of many agencies within the Department of Homeland Security, such as the Transportation Security Administration, Customs and Border Protection and more. With its wide variety of public operations, it is critical for the DHS to ensure that its interactions with customers run smoothly.DHS CX expert Dana Chisnell w...
The Department of Homeland Security’s Customs and Border Protection intends to conduct a competition for an indefinite-delivery/indefinite-quantity contract to procure professional workforce support services. CBP anticipates the release of a solicitation for the proposed IDIQ contract by May 7 and plans to compete the requirement as a small busine...
General Dynamics’ (NYSE: GD) information technology business will operate and maintain infrastructure components and related applications of the Department of Homeland Security’s Office of Biometric Identity Management under a potential three-year, $386.4 million task order, G2Xchange reported Friday. DHS launched a full and open competition and...
The Department of Homeland Security’s U.S. Citizenship and Immigration Services plans to launch a competition for a multiple-award contract to provide Lean-Agile software development and DevSecOps services for the systems delivery division within the Office of Information Technology. USCIS anticipates the release of a solicitation for the Rapid Ap...
The U.S. Citizenship and Immigration Services within the Department of Homeland Security intends to launch a competition for the second iteration of a contract to provide information technology architecture and engineering support services. USCIS expects the Architecture Engineering Services 2 contract to have a ceiling value of over $100 million an...
The Department of Homeland Security plans to recompete a multiple-award, blanket purchase agreement for internal control assessment support services. DHS anticipates the release of a solicitation for the BPA by April 4 and expects the contract to be awarded by the third quarter of fiscal year 2024, according to a notice published Friday on the...
At peak overload, the Department of Homeland Security reportedly administered 190 million hours’ worth of forms and data collection from the general public. In 2022, it was able to cut that back by 21 million hours for the year, but they’re looking to make bigger reductions through the efforts of a newly established customer experience offi...
As the federal government continues to ramp up its digital transformation efforts, customer experience is becoming an increasingly important priority. CX improvements have the power to enhance program outcomes, reduce costs and boost citizen and employee satisfaction. But what exactly does CX entail and how are public sector leaders tackling the iss...
The Department of Homeland Security’s Transportation Security Administration plans to issue an indefinite-delivery contract for the procurement and installation of Type 1 and Type 2 explosive detection systems. TSA expects to release a solicitation by March 4 and award the contract by the fourth quarter of fiscal year 2024, according to a noti...
