Cisco Systems (Nasdaq: CSCO) has won a potential three-year, $1.18 billion contract from the Defense Information Systems Agency to provide technical support services to Department of Defense personnel who use the company’s software products.
The San Jose, California-based technology conglomerate will assist DOD clients through the Cisco Smart Net Total Care service, which encompasses 24/7 hardware, digital and automated management support, the Department of Defense said Monday.
Cisco’s Technical Assistance Center helps customers to manage incidents, security and product alerts, service coverage and installed bases.
The Defense Information Technology Contracting Organization received three proposals for the indefinite-delivery/indefinite-quantity contract via a solicitation on the SAM website.
The single-award IDIQ has a one-year base period and a pair of two one-year options.
